Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
Generic
Allysa Danah R. Buhay, RPm

Allysa Danah R. Buhay, RPm

Abu Dhabi,United Arab Emirates

Summary

Goal-driven and highly adaptable professional with a proven record of exceeding expectations in high-pressure environments such as customer service and human resources. Customer-oriented with a strong history of leading high-performance teams to consistently meet or surpass objectives. Quick to learn, open to new challenges, and committed to continuous growth and development. Known for a proactive mindset, strong interpersonal skills, and a dedicated work ethic with an internal drive to deliver excellence.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Contact Centre - Shared Services

Atlantis Dubai
07.2024 - 07.2025
  • Company Overview: Atlantis, The Palm & Atlantis The Royal
  • Addressing customer concerns through calls, emails, messaging platforms, and social media
  • Develop in-depth product knowledge, establish rapport, and foster trust with guests
  • Handling customer complaints through calls, emails, messages, and social media
  • Coordinating with other departments to ensure that guest needs are met and operational processes are smooth.
  • Responding promptly to customer inquiries while maintaining the highest standards of service and efficiency.
  • Ensure Individual and Team Targets are met. Timely responses and follow-through on tasks, prioritizing based on urgency
  • Upselling and cross-selling products and services
  • Escalating customer concerns via phone calls and emails
  • Handling Inbound and outbound calls
  • Providing information about the hotel and its services & products.
  • Communicating with other departments
  • Responding to customer inquiries and verifying information for accuracy.
  • Provide accurate and up-to-date information, promotions, services, and policies.
  • Atlantis, The Palm & Atlantis The Royal

Human Resource - Recruitment Specialist

IBM Philippines, Inc
06.2022 - 06.2024
  • Company Overview: International Business Machines Corporation
  • Contact applicants and hiring managers to coordinate and schedule interviews
  • Book resources for interviews
  • Provide administrative support to the recruitment team as needed, including scheduling meetings, preparing materials, and maintaining files.
  • Maintain recruitment-related databases and ensure accuracy of candidate information
  • Generate and send offer letters/packages.
  • Facilitate background investigations of new hires.
  • Kick-off, perform, monitor, and complete onboarding activities.
  • Monitor background client activity and work in tandem with our client to complete applicant background/processing
  • Communicate the decision of the applicant to all recruitment support groups by updating the applicant management database and sending out status notifications.
  • Perform other miscellaneous duties as required by management.
  • Keep Applicant Tracking System (ATS) always updated
  • Quality checking
  • Initiating Online Assessments
  • Checking of offer letters - tracking
  • Conducting background checks, verifying candidate information and review resumes and screen candidates for qualifications and fit.
  • Communicate with candidates and provide information on the hiring process and next steps.
  • Coordinate room booking and travel arrangements as needed.
  • International Business Machines Corporation

Management Support Specialist

Teleperformance Philippines
04.2021 - 06.2022
  • Probe, record and examine clients matters and provide assistance and solution for them.
  • Administrative duties
  • Coordinating with the sales team.
  • Maintain and update company databases.
  • Monitoring of sales and transactions daily.
  • Multichannel support, engagement with the team.
  • Support the team with managing file, report, and statistics.

Education

Bachelor's degree - Psychology

St. Dominic College of Asia
Philippines
05.2017 - 06.2019

Bachelor's degree - Physical Therapy

Pamantasan ng Lungsod ng Maynila
Philippines
06.2013 - 06.2016

Skills


  • HR Coordination
  • Customer Service
  • Hospitality Background
  • Consulting Services Background
  • Communication skills
  • Resourcefulness
  • Social media Optimization
  • Highly Adaptive
  • Up-selling
  • Calm under pressure
  • Work Ethics
  • Client Service
  • Strong listening skills
  • Fluent in Filipino and English

Certification

Registered Psychometrician

References

References available upon request.

Timeline

Contact Centre - Shared Services

Atlantis Dubai
07.2024 - 07.2025

Human Resource - Recruitment Specialist

IBM Philippines, Inc
06.2022 - 06.2024

Management Support Specialist

Teleperformance Philippines
04.2021 - 06.2022

Bachelor's degree - Psychology

St. Dominic College of Asia
05.2017 - 06.2019

Bachelor's degree - Physical Therapy

Pamantasan ng Lungsod ng Maynila
06.2013 - 06.2016

Similar Profiles

Create profile
Allysa Danah R. Buhay, RPm