Hi, I’m
Alma Bello
Dubai
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Petsville Luxury Dog StaycationsDubai, United Arab Emirates
Receptionist
08.2022 - Current
Job overview
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Liaised with clients to coordinate schedules and collect payment.
- Making Check in and Check out for Daycare and Boarding Dogs.
- Arrange Booking for Grooming Appointments.
- Manage all the bookings for Daycare, Boarding, Grooming appointment, Pick up and Drop off services.
- Socialized dogs in parks, Cuddle and play with them.
- Sending Dogs and Cat Pictures everyday to clients.
- Sending Accurate Sales Report.
- Having good relationship to Clients.
My Second Home, Luxury Pet Resort and SpaDubai, United Arab Emirates
Receptionist
06.2020 - 08.2022
Job overview
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Managed bookings for Daycare, Boarding , Grooming Appointment, Pick up and Drop off Services bookings.
- Taking everyday picture for Cats activities to send to the clients.
- Knowledgeable in Revelation Pets software, Petexec.
The Address Dubai MarinaDubai, United Arab Emirates
Front Desk Team Leader
02.2018 - 04.2020
Job overview
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Achieved 5-star reviews by delivering outstanding customer service.
- Collected and processed guest data in line with data protection regulations.
- Assisted staff with administrative duties during peak schedules.
- Provided guests with keys and directions to room.
- Verified ID and payment preference of guests.
- Registered guest information on hotel database to maintain accuracy.
Education
Brokenshire College Socksargen Inc. Philippines
Bachelor of Science from Hotel and Restaurant Management
06.2009 - 03.2013
Skills
- Customer and client relations
- Microsoft Office Suite
- Tech-savvy
- Organised and reliable
- Telephone skills
- Email management
- Personable and outgoing
- Rapport building
- Active listening
- Punctual
- Customer service
Languages
English
Fluent
Timeline
Receptionist
Petsville Luxury Dog Staycations
08.2022 - Current
Receptionist
My Second Home, Luxury Pet Resort and Spa
06.2020 - 08.2022
Front Desk Team Leader
The Address Dubai Marina
02.2018 - 04.2020
Brokenshire College Socksargen Inc.
Bachelor of Science from Hotel and Restaurant Management
06.2009 - 03.2013
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