ALMIRA ANGELICA CRUZ
Dubai ,UAE
Summary
Experienced professional with a strong background in quality control implementation, cost control, and HACCP principles. Demonstrates expertise in staff training, people development, and shift scheduling to optimise team performance and operational efficiency.
Proficient in managing operations and ensuring quality standards, excelling in fast-paced environments and resolving issues promptly.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Food Service Supervisor
Papa Johns Investments Group
Dubai , United Arab Emirates
11.2024 - Current
- Handled customer complaints with professionalism, resulting in improved relationships.
- Trained new staff members, improving overall team performance.
- Managed stock control for reduced wastage.
- Established efficient work schedules to maximise productivity.
- Responded promptly to any issues arising during shifts, minimising disruption to service.
Assistant Manager
Epicurean Partners Exchange Inc. Kenny Rogers
Cavite , Philippines
01.2018 - 09.2024
- Handled customer complaints effectively, restoring trust in our brand.
- Coordinated with management on operational issues, providing solutions for better efficiency.
- Improved customer service by implementing new procedures and protocols.
- Delegated tasks to team members, efficiently improving overall productivity.
- Effective store operations with efficient scheduling.
Assistant Manager
Golden Arches Development Corp. Mcdonald's PH
Cavite , Philippines
06.2014 - 11.2017
- Handled stock control duties diligently, preventing overstocking or shortages.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service, leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing the dining experience for customers.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle University - Dasmarinas Cavite
Philippines 06.2010 - 04.2014
Skills
- Quality control implementation
- Experience with shift scheduling
- Order processing
- Staff training
- People development
- Complaint handling
- Cost control
- HACCP principles
Timeline
Food Service Supervisor
Papa Johns Investments Group
11.2024 - Current
Assistant Manager
Epicurean Partners Exchange Inc. Kenny Rogers
01.2018 - 09.2024
Assistant Manager
Golden Arches Development Corp. Mcdonald's PH
06.2014 - 11.2017
Bachelor of Science - Hotel and Restaurant Management
De La Salle University - Dasmarinas Cavite
06.2010 - 04.2014
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