ALMKDAD MAHFOOD
DUBAI,UAE
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant manager
AL WAMEED
JABAL ALI , DUBAI, UAE
2019.12 - 2024.08
- Created classification systems to manage archives.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Delivered services to customer locations within target timeframes.
- Increased customer satisfaction by resolving issues.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Assisted with infection control through social distancing and PPE wearing.
- Operated machinery to achieve targets while following regulations.
- Used Microsoft Word and other software tools to create documents and clear communications.
Sales manager
BAIT ALMONA LTWFEER L.L.C
AJMAN, UAE
2020.11 - 2024.02
- Maintained ownership of [Type] sales pipeline, sourcing and developing new business opportunities to drive sales.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Created and directed sales team training and development programmes.
- Used multi-source data to determine sales and delivery terms for products and services.
Education
High School Diploma -
2015.09 - 2016.08
Diploma - INFORMATION TECNOLOGY ENGINEER
2016.10 - 2019.08
Skills
- Sales monitoring
- Strategic research
- Outstanding customer service
- Marketing
- Team building
- Time management
- Communication skills
- Leadership
Languages
Arabic
Native
English
Advanced
Certification
ICDL
Timeline
Sales manager - BAIT ALMONA LTWFEER L.L.C
2020.11 - 2024.02
Assistant manager - AL WAMEED
2019.12 - 2024.08
SYRIAN PRIVATE UNIVERSITY - Diploma, INFORMATION TECNOLOGY ENGINEER
2016.10 - 2019.08
AL ALM ALHADETH - High School Diploma,
2015.09 - 2016.08