Hi, I’m
Althaf Ahammed
Customer Service Representative
Alnahada ,Dubai
Summary
Customer-oriented Reservation Agent with four years of experience airline industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
12
years of professional experience
5
years of post-secondary education
6
Certifications
Work History
AirIndia SATSTrivandrum KERALA
Customer Service Representative Agent
12.2019 - 03.2023
Job overview
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
SAUDI CATERING AND CONTRACTING COMPANYALKhobar,KSA
Cashier
02.2015 - 02.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
Accountants Service SocietyKERALA
Accountant
01.2011 - 06.2013
Job overview
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Foreign accounts projects using Peach Tree accounting and quickbook andTally ERP.
- Identified legal tax savings and recommended ways to improve profits.
- Various taxation laws management.
Education
Mahatma Gandhi UniversityKERALA INDIA
Master of Science from Masters of Computer Application
03.2009 - 04.2012
University of CalicutKERALA INDIA
Bachelor of Science from Bachelor of Computer Science
04.2006 - 03.2008
Skills
Technical issues analysis
Desktop support
Norton Antivirus software
Network diagnostics
Project Management Professional (PMP)
Certified Accountant
Timeline
Customer Service Representative Agent
AirIndia SATS
12.2019 - 03.2023
Cashier
SAUDI CATERING AND CONTRACTING COMPANY
02.2015 - 02.2019
Accountant
Accountants Service Society
01.2011 - 06.2013
Mahatma Gandhi University
Master of Science from Masters of Computer Application
03.2009 - 04.2012
University of Calicut
Bachelor of Science from Bachelor of Computer Science
04.2006 - 03.2008
DATE OF BIRTH : 1988 May 19
05-1988
Additional Information
employment visa for two years
Reading,writing,traveling
* reading articles and books of movie related people, writing short articles and making short film,love often traveling.