Al Naseeb, Saeed
Dubai,DU
Summary
Information System Specialist with a proven ability to provide high value consulting services spanning business requirements analysis, workflow engineering, systems integration, business intelligence and date migration to obtain a challenging and management position IT that will effectively use acquired expertise and experience
Overview
6
6
years of professional experience
Work History
Retail Store Sales Manager
Nasser Al Naseeb Trading Est
Dammam Saudi Arabia
02.2021 - 05.2024
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
IT Assistant and Info Security Administrator
The Tamimi Group Of Companies
Jubail Saudi Arbia
11.2019 - 01.2021
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Responded to queries on phone, via email or through IT ticketing system.
Call Center Representative
Etisal International .co
Saudi Arabia
10.2018 - 10.2019
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Computer And Information Systems
Kent State University
United State Of Amrica 05.2017
Skills
- Technical Troubleshooting
- Help Desk Support
- Programming Languages
- Data Analytics
- Analytical problem solver
- Business Analytics
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
Timeline
Retail Store Sales Manager
Nasser Al Naseeb Trading Est
02.2021 - 05.2024
IT Assistant and Info Security Administrator
The Tamimi Group Of Companies
11.2019 - 01.2021
Call Center Representative
Etisal International .co
10.2018 - 10.2019
Bachelor of Science - Computer And Information Systems
Kent State University