Khim Kumari Sharma
Dubai
Summary
Results-oriented professional with extensive experience in hospitality and customer engagement, specializing in roles such as restaurant manager and team leader-housekeeping in a 4-star restaurant & hotel. Demonstrated success in elevating guest satisfaction, optimizing operations, and reducing costs through strategic service delivery, meticulous planning, and effective team leadership. Committed to leveraging skills to contribute to organizational growth and success.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
SANADIGE Restaurant LLC
Dubai
04.2025 - Current
- Led a team of 12, including four waiters, five chefs, and three support staff.
- Conducted customer feedback sessions, enhancing service and menu offerings based on insights.
- Executed social media promotions across platforms, managing influencer collaborations and content creation.
- Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
- Maintained cleanliness and aesthetic standards, ensuring compliance with food safety regulations.
- Scheduled employees to keep shifts well-staffed.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Regularly updated computer systems with new pricing and daily food specials.
- Negotiated with suppliers to secure competitive prices on quality ingredients, maintaining strong relationships to support business needs.
- Estimated supply requirements based on historical needs and projected business levels.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
- Organised and executed catering for special events, tailoring services to meet diverse client requirements and exceed expectations.
- Managed Accounts Payable (AP), Accounts Receivable (AR) and payroll using SurePayroll.
Team Leader- Housekeeping
Alinea Suites
Limassol
09.2023 - 09.2024
- Ensured room readiness according to hotel standards and service protocols.
- Managed waste disposal operations to maintain cleanliness and compliance.
- Maintained afully stocked linen room to support daily operations.
- Executed sanitation procedures to uphold hygiene standards.
- Applied chemical cleaning techniques for effective surface disinfection.
- Oversaw laundry management to ensure thetimely availability of clean linens.
- Delivered warm hospitality experiences to enhance guest satisfaction during stays.
Education
Bachelor of Business Management (Persuing) -
Tribhuvan University
Nepal2025
XII -
Nabin Higher Secondary School
NepalSkills
- Hospitality
- Leadership and teamwork
- Customer Engagement
- Housekeeping
- Multitasking and problem-solving
- Accounting/Cashier
- Pleasant communication
- Team building
- Inventory control
- Social media management
- Conflict resolution
- Operational efficiency
- Inventory control and record keeping
- Supervisory skills
- Shift scheduling
- Hygiene standards enforcement
- Food hygiene regulations
- Restaurant cost control
- People Management
- Payroll and scheduling
- Vendor relationship
- Purchasing decision-making
- Accounting and cost management
Languages
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Country of Residence
Dubai, UAE
Visa
Employment Visa, 2027-10-07
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief. I take full responsibility for correctness of the said information., 2026-01-20, Dubai
Personal Information
Height: 5.4 FT
Interests
- Singing, cooking, book reading and travelling
Accomplishments
- Best Employee Award- November 2025
Timeline
Restaurant Manager
SANADIGE Restaurant LLC
04.2025 - Current
Team Leader- Housekeeping
Alinea Suites
09.2023 - 09.2024
Bachelor of Business Management (Persuing) -
Tribhuvan University
XII -
Nabin Higher Secondary School