Alpesh D Rathod
Senior Travel Consultant
Abu Dhabi
Summary
To Work in an environment that provides challenging and rewarding career ensuring a high level of job satisfaction, I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
SR. TRAVEL CONSULTANT
Nirvana Travel and Tourism LLC
12.2022 - Current
- Company Overview: New York University Abu Dhabi (NYUAD) branch
- Presently working as a Sr. Travel Consultant – New York University Abu Dhabi (NYUAD) branch.
- Handling university students and faculty members schedules, managing logistics, and ensuring everything runs smoothly.
- Managing institute groups, conference arrangements, and seminars involves a diverse range of responsibilities, from coordinating venue logistics to ensuring the smooth execution of events.
- Apply self-review & quick check measures to avoid mistakes and try all the possible sources to deliver the best service to clients.
- Communication is indeed crucial for understanding and meeting client expectations effectively.
- By maintaining open and clear communication channels with clients, this approach not only helps in delivering successful events but also builds stronger relationships with clients over time.
- Being appreciated by clients for providing flawless service and maintaining an attitude of availability at all times is a significant achievement!
- Consistency in delivering high-quality service and being responsive to their inquiries or concerns can greatly enhance client satisfaction and loyalty.
- Having a good command of Global Distribution Systems (GDS) – Sabre, Amadeus, Galileo.
- New York University Abu Dhabi (NYUAD) branch
TRAVEL CONSULTANT
DNATA TRAVELS
10.2018 - 11.2022
- Company Overview: Abu Dhabi
- I was working as a Corporate Travel Consultant – Handling government and VIP clients.
- Working in Government implant - Abu Dhabi Executive Office (ADEO).
- Handling Employees training programs, which includes communicate with the institute to arrange and helping eligible employees to register training programs, arranging flight bookings and all logistics (Hotel and ground transfer).
- Handling protocol team travel arrangements at the time of VIP movement.
- Maintaining invoicing date to help finance team with invoice submission.
- Being appreciated by clients for providing flawless service and maintaining an attitude of availability at all times is a significant achievement!
- Had a good Internal communication and collaboration with all departments including CRM & Finance due to always supportive nature and happy to help on each single query’s raised.
- Receive the Appreciation Najm 2020-21.
- Having a good command of Global Distribution Systems (GDS) – Sabre, Amadeus, Galileo.
- Abu Dhabi
SR. TRAVEL CONSULTANT
AL TAYYAR TRAVEL GROUP
07.2015 - 09.2018
- Company Overview: Abu Dhabi
- Working as a retail staff in Reservation & Ticketing department.
- Preparing Holiday packages – Includes Flight tickets, Hotel reservation, Airport transfer, Sightseeing.
- Booking flight tickets, visas and solving traveling queries of the passengers.
- Providing services to corporate clients & walking customers.
- Assisting branch manager in admin working – includes maintain branch DSR, maintain cash sales report, preparing roster, maintain corporate sales report.
- Provide 24hrs service to our corporate clients (Flight Tickets, Changes, and Cancellations etc.).
- Familiar with GDS – Sabre, Amadeus, Galileo.
- Also working as Flynas GSA, Handling Hajj & Umrah Groups.
- Abu Dhabi
TRAVEL EXECUTIVE
ALEMBIC PHARMACEUTICALS LTD
04.2013 - 06.2015
- Company Overview: India
- Worked in the Hospitality department.
- I was arranging domestic medical conference for big group of doctors like flight tickets, conference hall, accommodation, transportation.
- I was also arranging holiday packages which include all travel arrangements for VIP doctors and their families.
- I was using GDS (Amadeus) system to arrange flight tickets.
- Also, I was arranging international medical conference for VIP doctors communicate with DMC.
- I was also taking care of the billing part of hotels, transport vendors & DMC's.
- India
TRAVEL CONSULTANT
GRIFFIN MARINE TRAVELS
05.2011 - 03.2013
- Company Overview: India
- Worked with Griffin Marine Norway process in India.
- I was handling marine companies by arranging flight tickets, hotel bookings & transportation.
- Providing After Office Hrs. Service to marine clients.
- Coordinating with marine clients over the phone as well as through emails.
- Arranging Hotels and Cars for Clients.
- Arranging prepayments for hotel and car reservations.
- Using GDS (Amadeus) system.
- India
CUSTOMER SERVICE ASSOCIATE
WNS Global Services
10.2010 - 04.2011
- Company Overview: India
- Worked with Ticketing Department of Virgin Atlantic Airline.
- Managing Re-issue and Revalidation of tickets and handling EX-Baggage.
- Handling Extra Leg Room & Exit Set.
- Co-ordinate with Passengers regarding Credit Card decline issues via E-mails.
- India
CUSTOMER SUPPORT ADMINISTRATOR
Jet Airways – Trance Continental e-Services Pvt. Ltd.
05.2009 - 09.2010
- Company Overview: India
- Worked as Guest Service Professional.
- Handling Domestic as well as international calls from USA.
- Preparing Fresh Booking on phone through IVR system.
- Managing Cancellation and Changes in the booking.
- Handling Refunds of the passengers and Tele-checking on phone.
- Attending Passengers queries over the phone.
- Assist passengers on how to make bookings on the airline website.
- Using SABRE GDS system.
- India
CUSTOMER SUPPORT & OFFICE ADMINISTRATION
JETLITE INDIA LTD.
06.2008 - 04.2009
- Company Overview: India
- Worked as Guest Service Professional.
- Preparing Fresh Booking on phone through IVR system.
- Managing Cancellation and Changes in the booking.
- Handling Refunds of the passengers and Tele-checking on phone.
- Attending Passengers queries over the phone.
- Assist passengers on how to make bookings on the airline website.
- Using SABRE GDS system.
- India
GROUND STAFF
AIR-INDIA LTD.
- Worked as Ground Staff in Cabin Catering Department (In Flight Service) for 3 months.
- Managing Offload and Upload the In Flights Materials.
Education
Bachelor of Commerce - Graduation
Mumbai University
Mumbai, Maharashtra 01.2007 - 01.2008
Diploma in Travel & Airline Management - Travel Management
IITC Institute
01.2006 - 01.2007
Certificate Course in Basics of Computers & MS Office - undefined
NIIT Institute
Skills
Travel coordination
Contact Numbers
- +971553431600, Abu Dhabi
- 0501511242, Abu Dhabi
Personal Information
- Passport Number: P7160202
- Date of Birth: 10/29/85
- Nationality: Indian
- Driving License: UAE Driver license, Indian Driver license
- Marital Status: Married
Timeline
SR. TRAVEL CONSULTANT
Nirvana Travel and Tourism LLC
12.2022 - Current
TRAVEL CONSULTANT
DNATA TRAVELS
10.2018 - 11.2022
SR. TRAVEL CONSULTANT
AL TAYYAR TRAVEL GROUP
07.2015 - 09.2018
TRAVEL EXECUTIVE
ALEMBIC PHARMACEUTICALS LTD
04.2013 - 06.2015
TRAVEL CONSULTANT
GRIFFIN MARINE TRAVELS
05.2011 - 03.2013
CUSTOMER SERVICE ASSOCIATE
WNS Global Services
10.2010 - 04.2011
CUSTOMER SUPPORT ADMINISTRATOR
Jet Airways – Trance Continental e-Services Pvt. Ltd.
05.2009 - 09.2010
CUSTOMER SUPPORT & OFFICE ADMINISTRATION
JETLITE INDIA LTD.
06.2008 - 04.2009
Bachelor of Commerce - Graduation
Mumbai University
01.2007 - 01.2008
Diploma in Travel & Airline Management - Travel Management
IITC Institute
01.2006 - 01.2007
GROUND STAFF
AIR-INDIA LTD.
Certificate Course in Basics of Computers & MS Office - undefined
NIIT Institute
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