Alphi vinod
Karama,UAE
Summary
Dynamic IT professional with over 3 years of experience in technical support, system operations, and customer service across fast-paced technology environments. Skilled in troubleshooting, data validation, SQL basics, workflow coordination, and delivering customer-centric solutions. Possess basic knowledge of UX/UI designing, enabling a user-focused approach to problem-solving and digital interactions. Currently based in Dubai, actively seeking an opportunity to contribute my technical expertise, adaptability, and strong communication skills toward organizational growth and operational efficiency.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer support representative
Concentrix Limited
Bangalore, India
02.2025 - 07.2025
- Provided comprehensive support for banking services, efficiently resolving complex customer issues via digital and phone channels.
- Processed account-related transactions and service requests while ensuring strict adherence to regulatory and compliance standards.
- Worked closely with internal teams to streamline operational processes and enhance service effectiveness.
- Educated customers on appropriate financial products and encouraged secure adoption of digital banking solutions.
- Maintained exceptional customer satisfaction by delivering prompt, accurate, and personalized assistance.
- Provided assistance to customers by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to ensure compliance with regulatory requirements and internal policies.
- Maintained a positive attitude whilst managing multiple tasks in a fast-paced environment.
Senior System Associate
Infosys Limited
Mangalore, India
11.2021 - 06.2024
- Collaborate with territories to facilitate their
onboarding onto the project. - Address and resolve any issues related to user
records or integration. - Develop SQL scripts for territory onboarding
processes. - Monitor daily production reports and troubleshoot
issues as they arise. - Coordinate with territories to integrate their finance
systems with project.
Education
Bachelor of computer Application - Computer Application
Shri Bhuvanenendra College, Karkala
India 06.2018 - 10.2021
Skills
- Technical proficiency
- SQL knowledge
- Public speaking confidence
- Operations Management
- Client Relationship Management
- Database Management
- AWS Cloud fundamentals
- Banking Operations
- Performance Monitoring
- Typing speed and accuracy
- Data entry accuracy
- Multitasking efficiency
- Call handling techniques
- E-Mail etiquette
- Clear communication
Languages
English
Intermediate
Malayalam
Intermediate
kannada
Intermediate
Timeline
Customer support representative
Concentrix Limited
02.2025 - 07.2025
Senior System Associate
Infosys Limited
11.2021 - 06.2024
Bachelor of computer Application - Computer Application
Shri Bhuvanenendra College, Karkala
06.2018 - 10.2021