Alphy Cherian

Experienced logistics and supply chain management professional with two years of proven success in international freight forwarding, export-import, and cross-trade shipments. Proficient in transportation coordination, warehouse and inventory management, and dangerous goods handling. Skilled in strategic planning and optimizing logistics operations to achieve organizational objectives and ensure effective supply chain management. A thorough customer service professional with strong multitasking and time management abilities, adept at handling the demands of a busy contact centre environment and confidently resolving customer issues independently.

• Managerial certificate program in Logistics(CII)
• Air cargo - STED council
• Sea Cargo - STED Council
• Lifting Supervisor - URS Certification

• Skilled in clear and professional communication with clients, vendors, and internal teams to ensure smooth logistics operations.
• Achieved consistent surpassing of KPIs for inventory accuracy, order fulfillment rates, and warehouse efficiency, optimizing logistics operations effectively.
• Ability to manage multiple customer inquiries, orders, and shipments simultaneously while maintaining high standards of service.
• Building and maintaining strong relationships with customers to foster trust and long-term partnerships.
• Successfully advanced from Warehouse & MR Coordinator to Customer Service Executive within six months, demonstrating rapid career progression and ability to effectively transition into a client-focused role.