Alston Fernandes

• Collaborate closely with the Director of Operations to plan and execute strategies for worldwide airport transfer services.
• Oversee a team of 15 operations staff members, providing guidance, training, and performance feedback to ensure a high level of service delivery. Analyzed department metrics and performance and reported findings to management
• Lead efforts to improve customer experience, resulting in 18% increase in customer satisfaction scores and reduction in Incident rates by 46%.
• Implement key performance indicators (KPIs) to measure team performance and regularly report to senior management on operational metrics.
• Assist in development and implementation of new technologies and software systems to improve operational efficiency.

• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations. Set clear goals to monitor targets and offered real-time input on performance and motivation.

• Gained strong leadership skills by managing projects from start to finish.
• Developed strong communication and organizational skills through working on group projects.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Completely in charge of pre-Opening operations for all F&B outlets (HideOut Bar, The Slow Cafe, Pool Bar and In-Room Dining). Ordering of all OS&E for all outlets. Actively marketing all Food & Beverage outlets to generate sales.

Devising and implementing optimum strategies to ensure excellent service delivery to the clients; developing & implementing SOPs to uphold the F&B service standards.

• Gained strong leadership skills by managing projects from start to finish.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on group projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated leadership skills in managing projects from concept to completion.