ALTAF ALNAQBI
Customer Service Supervisour
KHORFAKKAN
Summary
Seeking a professional career in a dynamic challenging work environment to acquire and build up a solid technical and interpersonal edge envisaging personal growth and career development associating with an organization that provides an ambiance for learning while gaining new experience and knowledge.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Supervisor
FAB - First AbuDhabi Bank
Kalba
09.2017 - Current
- Worked with customers to understand needs and provide excellent service and financial solutions.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- achieve the monthly target in the variety bank products.
Assistance Branch Manager
FAB - First AbuDhabi Bank
Khorfakkan
03.2016 - 09.2017
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service and financial resolve.
- Resolved problems, improved operations and provided exceptional service.
Relationship Manager
National Bank of Abu Dhabi
Khorfakkan
01.2005 - 03.2016
- Identify, build, and maintain strong relationships with high wealth customers and prospects to drive billed revenue on monthly, quarterly, and yearly targets, and follow-up for targeted marketing leads
- Schedule regular sales visits to attract new business
- Study and understand business, competitive influences, and a long term sales process
Education
MBA - Business Administration
Abu Dhabi University
Abu Dhabi 09.2008 - 12.2010
Diploma - Teamwork Building
American International Center
Bachelor’s - Mass Communication via Public Relation
UAE University
Al Ain 09.1997 - 01.2003
Skills
Personality DevelopmentBusiness CommunicationProfessional Selling Skills
Staff Management
Strategic planning
Presentation design
references
Hana Malaleh branch manager 0561647888
Abdulla AlDhanhani Branch manager 0509009998
Timeline
Customer Service Supervisor
FAB - First AbuDhabi Bank
09.2017 - Current
Assistance Branch Manager
FAB - First AbuDhabi Bank
03.2016 - 09.2017
MBA - Business Administration
Abu Dhabi University
09.2008 - 12.2010
Relationship Manager
National Bank of Abu Dhabi
01.2005 - 03.2016
Bachelor’s - Mass Communication via Public Relation
UAE University
09.1997 - 01.2003
Diploma - Teamwork Building
American International Center