Altaf 2015
Abu Dhabi,Abu Dhabi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer
Spark Security Services
07.2006 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Cab Driver
Self
06.1996 - 10.2005
- Arrived on time for customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating conditions.
- Upheld high standards of cleanliness, sanitation, and service.
- Checked oil, fuel, and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Followed road rules to protect passengers and prevent accidents.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Handled upkeep taxi, added fuels, clean exterior, and sprayed out interior.
- Managed preventive maintenance on vehicle to maintain optimal condition.
- Obtained fares from passengers, issued change, and secured cash from theft.
- Arrived on time for customer appointments
Education
High School Diploma -
Government Pilot High School Hajira Azad Kashmir
Pakistan1982
Skills
- Mobile Platforms
- Tire Pressure Check
- Running Customer Errands
- Package Pickup and Transport
- Mobile Booking Apps
- Customer Reservations
- Driver Coordination
- Quarterly Reviews
- Profit Margins
- Shift Work
- Report Generation
- Safety and Security
- Report Writing
- Drive Vehicles
- Property Patrol
- Active Listening
- Security Guard License
- Foot and Vehicle Patrol
Certification
- MCSA - Microsoft Certified System Associate
- International Diploma in IT Skills
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Section name
Exploring the new cultures.
Reading the history books or tech articles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Spark Security Services
07.2006 - Current
Cab Driver
Self
06.1996 - 10.2005
High School Diploma -
Government Pilot High School Hajira Azad Kashmir
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