ALTAF IQHLAK NOOR MOHD ANSARI

KEY RESPONSIBILITES

• Ensure that all customers are attended well at the branch counters
and they are directed properly by transfer clerks..
• Monitor overall business performance and Target Vs Achievement
status for the branch.
• Ensure that all customers are attended well at the counters and
they are directed properly wherever necessary.
• Ensure AML Compliance in all business operations and follow the
organizational standards of AML compliance.
• Supervise all operational aspects at the counters.
• Check the staff strength and attendance of reporting time against
the planned weekly roaster.
• Check the rates of different currencies and discount pattern with the
deal/operations department.
• Check all the emails and replying to important emails.
• Assist all the staff in the day to day operations of the branch.
• Ensure that all new staffs are given proper training on the
operations before allowing them to work on their own
• Verify the high value transaction and the documentation for same to
meet the AML guidelines and advise the responsible officer to
proceed filing
• Check the foreign currency movement and review the dead stock
and discuss with the dealing team to buy the currency after
coordinating with the Br.Cashier & other Area In Charges.
• Check the complaint module and review the complaint status and
advise the respective officer to follow up with the remittance
operations department
• Responsible for reporting time to time maintenance of the branch to
the admin department and ensure the correction is done
• OT & Compensation management of the branch.
• Check all the fund stock registers and other registers including
Branch Key and Safe Key registers.
• Check and sign all the cash payment vouchers and request the
superiors/accounts for approval before the payment is made.

OPERATIONAL ROLE

• Ensure that timely and quality service is rendered to all the
customers of the branch; Retail Operations Manager should
personally see to it that no customer moves out of the branch
dissatisfied.
• Strictly adhere to the operational guidelines as issued by the
Executive Board
• Educate the associate on each operational processes and
procedures, Any new associate joining the branch to be advised to
go through the orientation so as to ease the procedure of learning
operations and other branch activities


HR ROLE

• Evaluate all branch associate and ensure that they are aware of
customer service standards and all AEX services/products and its
activities.
• Motivate and counsel employees to maintain consistent high
performance standards and efficiency.
• Conduct performance appraisal of all the associates as required and
forward summary to Divisional Manager.
• Plan and chart the annual leave forecast of Branch associate and
forward to Divisional Manager
• Delegate tasks and issue Key Result Areas for appraisal to AEX associate

AUTHORITY

• Approve all revenue expenses pertaining to branch. All revenue
expenses the prescribed limit and capital expenditures should be
forwarded to the Divisional Manager for approval.
• To recommend to the Divisional Manager on adding or removing an
associate from a branch and once approved to implement the same in co
ordination with the personnel department.
• Sanctioning of all kinds of leave of Branch personnel and forwarding to
Personnel Department

BUSINESS ROLE

•Initiate and lead liaison work (representing the branch) with
prospective/existing customers (Corporate customers)
• Prepare sub targets for the branch based on the targets obtained from
the Divisional Manager.
• Prepare expense budgets of the branch and adhere to them
• Conduct periodic market intelligence and escalate market feedback to
the senior management.
• Make sure that all marketing materials and visuals are placed in vantage
positions to derive maximum mileage.
• Visit High net worth clients of the branch along with the Senior
Management Team as per pre-decided schedule Ensure that all UAE
Central Bank regulations and AML policies and procedures are being
implemented in the daily operations of the branch
• Prepare reports for the Divisional Manager on the overall performance
of the brand and the future plans
• Review daily activity reports and evaluate the branch performance
• Ensure that branch achieves business and operational goal
• Forward the monthly activity reports to the Divisional Manager
• Take care of overall cleanliness and interiors of the branch Setting sales
targe

PROVEN SKILLS

• Ability to work under pressure
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• Planning and organizational skills
• Commercial Acumen
• Documentation and control
• Team leadership
• Strategic Planning
• Policy and Procedure Modification
• Training and Development
• Project Management
• Performance Improvement