Altaf Shaikh
Hospitality Professional
Dubai
Summary
- An experienced and dynamic professional, specializing in food and beverage management with a goal-driven, versatile approach towards creating innovative solutions to food service challenges
- Responsible for creating, successfully managing, and overseeing various facets of luxury operations in the food service and hospitality industry.
- Proficient in managing and directing all aspects of food and beverage planning and service, including menu planning and implementation, food and drinks preparation and presentation, and ensuring compliance with quality and safety standards.
- Adept at building and cultivating productive relationships with professionals and customers at all levels, utilizing exceptional communication and interpersonal skills
- Technically proficient in Food service management platforms such as Microsoft Office Suite, spreadsheets, myMicros, Birchstreet, Opentable, EMC, Hotsos and various social media platforms.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Food & Beverage Outlets Manager (Pre-Opening Team)
Four Seasons Hotel Abu Dhabi at Al Maryah Island
04.2016 - Current
- Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up, and hands-on management.
- Establish challenging, realistic, and obtainable goals to guide operation and performance.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
- Encourage and build mutual trust, respect, and cooperation among team members and Serve as a role model to demonstrate appropriate behaviors
- Develop business plans to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
- Identify the developmental needs of others and coach, mentor, and help others to improve their knowledge or skills.
- Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
- Ensure compliance with food handling and sanitation standards and establish guidelines for customer service so employees understand expectations and parameters.
- Strive to improve service performance and provide services that are above and beyond for customer satisfaction and retention.
- Estimate cost and benefit ratio, maintaining balance between profit and service satisfaction.
- Interview and hire management and line employees with the appropriate skills to meet the business needs of the operation.
- Knowledge of accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Bar & Lounge Assistant Manager (Pre-Opening Team)
Four Seasons Resort Dubai at Jumeirah Beach
09.2014 - 03.2016
- Establish pre opening systems/ procedures for Hendricks Bar and Shai Salon Lounge, thereby contributing in a major way towards growth and profitability levels.
- Responsible for day-to-day operations and supervision, working efficiently and productively with all team members.
- Supervise and maintain inventory of stocks.
- Ensure that the department runs in compliance with all company policies, rules, and regulations.
- Control time and attendance, employee scheduling, absence management and labor activities.
Rooftop Bar & Lounge Operations Manager
Four Seasons Hotel Mumbai
05.2013 - 09.2014
- Successfully managed operations for AER, a multiple award wining rooftop Bar and Lounge
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Assistant Restaurant Manager
Four Seasons Hotel Mumbai
12.2011 - 05.2013
- Responsible for the operation and supervision of San:Qi, a high energy Asian food theatre spread across two floors, specializing in Japanese, Cantonese, Thai and Indian Cuisines
- Establish systems/ procedures thereby contributing in a major way towards growth and profitability levels.
- Ensure the team understands all products and services including ingredients, methods of preparation and service Four Seasons standards and LQA.
- Promote good public relations and handle complaints or concerns of guests to ensure that the department runs in compliance with all Four Seasons policies, rules, and Standards.
- Control time and attendance, employee scheduling, absence management and labor activities.
- Conduct annual performance reviews and probation performance reviews.
Manager in Training - Food and Beverage
Four Seasons Hotel Mumbai
05.2011 - 12.2011
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
Food and Beverage Supervisor
Four Seasons Hotel Mumbai
10.2009 - 05.2011
Food and Beverage Server (Pre-Opening Team)
Four Seasons Hotel Mumbai
01.2008 - 10.2009
Kitchen Steward (Pre-Opening Team)
Four Seasons Hotel Mumbai
07.2007 - 12.2007
Education
B.Sc in Hospitality And Hotel Administration -
01.2004 - 01.2007
Higher Secondary Certificate (H.S.C) -
03.2001 - 02.2003
Secondary School Certificate (S.S.C) -
03.1991 - 03.2001
Skills
Food and beverage platforms
Certification
Level 2 Award in Wine And Spirit Education Trust (WSET)
Timeline
Food & Beverage Outlets Manager (Pre-Opening Team) - Four Seasons Hotel Abu Dhabi at Al Maryah Island
04.2016 - Current
Bar & Lounge Assistant Manager (Pre-Opening Team) - Four Seasons Resort Dubai at Jumeirah Beach
09.2014 - 03.2016
Level 2 Award in Wine And Spirit Education Trust (WSET)
01-2014
Rooftop Bar & Lounge Operations Manager - Four Seasons Hotel Mumbai
05.2013 - 09.2014
Assistant Restaurant Manager - Four Seasons Hotel Mumbai
12.2011 - 05.2013
Manager in Training - Food and Beverage - Four Seasons Hotel Mumbai
05.2011 - 12.2011
Food and Beverage Supervisor - Four Seasons Hotel Mumbai
10.2009 - 05.2011
Food and Beverage Server (Pre-Opening Team) - Four Seasons Hotel Mumbai
01.2008 - 10.2009
Kitchen Steward (Pre-Opening Team) - Four Seasons Hotel Mumbai
07.2007 - 12.2007
Institute of Hotel Management, Catering Technology - B.Sc in Hospitality And Hotel Administration,
01.2004 - 01.2007
Barfivala Junior College of Science - Higher Secondary Certificate (H.S.C),
03.2001 - 02.2003
St Blaise High School - Secondary School Certificate (S.S.C),
03.1991 - 03.2001
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