Althaf Ahammed
Customer Service Representative
Al Nahada Sharjah
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
AirIndia SATS
Trivandrum
12.2019 - 03.2023
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Operations Analyst
SAUDI CATERING AND CONTRACTING COMPANY
ALKHOBAR
02.2015 - 02.2019
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Created and managed operational databases to store and track data and maintain accurate information.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Supported supervisor and associated team members to maintain system functionality.
- Created custom reports and visualizations to support decision-making processes.
Junior Officer
ICICI bank
CALICUT
08.2009 - 11.2012
- Represented company at industry events to promote bank services.
- Developed incentives, achieving sales targets to increase revenue.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Created, updated and followed up on coputerized records of contact and sales records.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Created and implemented strategic trading approaches.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Education
Bachelor of Science - Computer Science
UNIVERSITY OF CALICUT
KERALA 03.2005 - 06.2008
High School Diploma -
KERALA STATE BOARD
KERALA INDIA 03.2003 - 04.2005
Skills
Report preparation
Timeline
Customer Service Representative
AirIndia SATS
12.2019 - 03.2023
Operations Analyst
SAUDI CATERING AND CONTRACTING COMPANY
02.2015 - 02.2019
Junior Officer
ICICI bank
08.2009 - 11.2012
Bachelor of Science - Computer Science
UNIVERSITY OF CALICUT
03.2005 - 06.2008
High School Diploma -
KERALA STATE BOARD
03.2003 - 04.2005
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