ALTHAF HUSSAIN. A

• Streamlined event planning processes for increased efficiency and cost savings.
• Developed strong relationships with vendors, securing competitive pricing and high-quality services for clients.
• Enhanced customer satisfaction by creating personalized group tour itineraries and managing event logistics.
• Managed a team of tour guides, ensuring consistent delivery of exceptional experiences to guests.
• Coordinated travel arrangements for group tours, including transportation, accommodations, and activities.
• Delivered comprehensive training programs for new employees, fostering a strong culture of professionalism and customer-centric service delivery within the team.

• Preparing Quotations & Itineraries for FIT & Groups
• Allocate work to drivers as per in house bookings and location
• Order products, tickets and services
• Ground Handling multiple groups
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolve the issues on time
• Assisted in recruiting, hiring and training of team members.
• Negotiate contracts with hotels and Suppliers
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Streamlined operations to maximize business efficiency and profits.
• Provided coaching, mentoring, and consultation to staff to enhance staff development
• Liaising with coach operators, airlines, hoteliers and resort reps
• Agreeing service levels, contracts and costs
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Using market research information to guide decisions
• Producing brochures and internet-based information
• Providing pricing information
• Handling bookings, invoicing and issuing of tickets
• Predicting profits or number of bookings

• Travel & Lead the Group Tours
• Visiting resorts to ascertain accommodation quality and suitability
• Liaising with coach operators, airlines, hoteliers and resort reps
• Marketing holidays to clients via travel agents, websites, brochures and television advertising
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Using market research information to guide decisions
• Producing brochures and internet-based information
• Handling bookings, invoicing and issuing of tickets
• Predicting profits or number of bookings
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

• Allocate work to drivers as per in house bookings
• Devise and plan tours, and arrange itineraries
• Order products and services
• Assisting the sales team in setting their rates
• Manage all guest issues on tour and ensure response on time
• Contacting new potential suppliers and getting better service & rates
• Contracting with hotels & suppliers
• Welcome groups at their starting point and announce details of travel arrangements to the Team Leader
• Make sure all travel arrangements run according to plan and that service are satisfactory
• Make contact in advance with places to stay or visit to check details and arrangements
• Liaise with hotels, coach companies, restaurants and other clients
• Advise about facilities, such as sights, restaurants and shops, at each destination
• Organize and attend tourism events, conferences, workshops, seminars and exhibitions.

• B2B Sales & Operations
• Provided coaching, mentoring, and consultation to staff to enhance staff development
• Predicting profits or number of bookings
• Set and achieved company defined sales goals.
• Handling bookings, invoicing and issuing of tickets
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Worked independently with minimal supervision.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

B2B Operation - Domestic & International Tours

Negotiate with suppliers and convert the bookings

• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Marketing holidays to clients via travel agents, websites, brochures and television advertising
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Using market research information to guide decisions
• Producing brochures and internet-based information
• Handling bookings, invoicing and issuing of tickets
  Predicting profits or number of bookings

• B2C & B2B Sales & Operations
• Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service
• Built personal relationships with guests to promote positive experiences.
• Developed tour programming to enhance guest experiences.
• Confirming customer names with Airlines/Hotels/Cruise/Visas
• Marketing holidays to clients via travel agents, websites, brochures and television advertising
• Predicting profits and number of bookings
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.