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Khalid Ibrahim
Accountant, Finance And Banking
Abu Dhabi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Civil Affairs Department
Military
Abu Dhabi
01.2020 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement..
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
Credit Risk Analyst
Abu Dhabi Islamic Bank
Adu Dhabi
01.2017 - 01.2020
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Assessed credit risk and analyzed financial statements.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Organized and finalized loan applications for underwriter review.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Contacted customers and requested financial documentation.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Made decisions and recommendations about extending lines of credit.
- Complied with internal controls and government regulations.
- Placed customer accounts on hold due to past due payments.
- Improved understanding of financial statements, which helped in assessing risk.
- Performed credit reviews on corporations to assess financial conditions.
Data Entry Operator
Abu Dhabi Islamic Bank
Abu Dhabi
01.2016 - 01.2017
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted and checked input data against original documents.
- Coded and processed applications into required electronic formats.
- Evaluated source documents to locate needed information.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Sent completed entries for evaluation and final approval.
- Maintained files, records and chronologies of entry activities.
- Reviewed completed work for compliance with regulations.
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Call Center Supervisor
Abu Dhabi Islamic Bank
Abu Dhabi
01.2015 - 01.2016
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Collaborated with training team to boost product support and certification training initiatives.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed process controls and metrics for daily management of call center.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Assisted in gathering facts and documents utilized during sales process.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Established relationships and touch points with clients to promote retention.
Call Center Agent
Abu Dhabi Islamic bank
Abu Dhabi
01.2013 - 01.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Recommended products to customers, thoroughly explaining details.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted available products and services to customers during service, account management and order calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Automated processes to manage remote network.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer calls and emails to answer questions about products and services.
Accountant
Ministry of Labour
Abu Dhabi
03.2014 - 09.2014
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Gathered financial information, prepared documents and closed books.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Modified comprehensive reporting to reflect changing financial structure.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Identified and investigated variances to optimize financial plans and forecasts.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Evaluated and improved financial records to make important business decisions.
- Leveraged finance knowledge to strengthen controls and improve transparency.
Accountant
Ministry of Justice
09.2011 - 02.2012
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Gathered financial information, prepared documents and closed books.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Used advanced software to prepare documents, reports and presentations.
- Modified comprehensive reporting to reflect changing financial structure.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Identified and investigated variances to optimize financial plans and forecasts.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
- Prepared and filed tax forms to meet needs of customers.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Care Supervisor
VIBES Company
Abu Dhabi
02.2009 - 12.2011
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Worked with providers to define quality metrics and outcome reporting process.
- Established performance and service goals and held associates accountable for individual performance.
- Created customer support strategies to increase customer retention.
- Arranged transportation and documented details of discharge transition plans.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Education
MBA - Finance And Banking
Al Ain University
Abu Dhabi-UAE 01.2015 - 01.2017
BBA - Accounting And Business Management
AL Khwarizmi College
Abu Dhabi-UAE 01.2012 - 06.2014
High School Diploma -
Al Khwarizmi College
Abu Dhabi-UAE 01.2010 - 07.2012
High School Diploma -
Al Mutanabi Secondary School
Abu Dhabi-UAE 09.1996 - 07.2008
Skills
Civil law
Departmental support
Leading large departments
Inter-department collaboration
Interdepartmental team collaboration
Department Policies & Procedure Implementation
Software
PowerPoint Microsoft
Excel Microsoft
Access Microsoft
Interests
Riding horse
Sport
Reading novels and newspaper
Timeline
Civil Affairs Department
Military
01.2020 - Current
Credit Risk Analyst
Abu Dhabi Islamic Bank
01.2017 - 01.2020
Data Entry Operator
Abu Dhabi Islamic Bank
01.2016 - 01.2017
Call Center Supervisor
Abu Dhabi Islamic Bank
01.2015 - 01.2016
MBA - Finance And Banking
Al Ain University
01.2015 - 01.2017
Accountant
Ministry of Labour
03.2014 - 09.2014
Call Center Agent
Abu Dhabi Islamic bank
01.2013 - 01.2015
BBA - Accounting And Business Management
AL Khwarizmi College
01.2012 - 06.2014
Accountant
Ministry of Justice
09.2011 - 02.2012
High School Diploma -
Al Khwarizmi College
01.2010 - 07.2012
Customer Care Supervisor
VIBES Company
02.2009 - 12.2011
High School Diploma -
Al Mutanabi Secondary School
09.1996 - 07.2008