ALYA ALRAEESI
Abu Dhabi,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Blue Gulf Marketing And Events Management
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
VIP Services Representative
Emirates Airlines
10.2010 - 03.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
AJMAN HIGH SCHOOL
AJMAN05.2004
Skills
- Proposal Writing
- Office Administration
- Database Management
- Meeting Planning
- Data Entry
- Mail Handling
- Scheduling
- Travel Coordination
- Appointment Scheduling
- Marketing
- Social Media Knowledge
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Records Administration
- Supervising Staff
- Administrative Support
Timeline
Administrative Assistant
Blue Gulf Marketing And Events Management
08.2022 - Current
VIP Services Representative
Emirates Airlines
10.2010 - 03.2015
High School Diploma -
AJMAN HIGH SCHOOL
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