Bachelor - Electronics and Communication Engineering
American University of RAK, (ABET Accredited)
Khaimah, RAK01.2017
ALYA ALSHAMSI
R.A.K.,UAE
Summary
Detail-oriented Workforce Management Analyst with an engineering background and strong analytical skills.. Experienced in forecasting, scheduling, and performance reporting to optimize staffing efficiency and service levels.
Education
Skills
- Problem-Solving
- Forecasting & capacity planning
- scheduling optimization
- Communication Skills – Arabic (native language), English
- Excel
- Time management
- Mathematical Skills
- Ability to work in a team
Work Experience
e& (Etisalat)-Analyst, Ajman
Feb 2024 - Present
- Create and maintain short and long-term forecasts based on call volume trends and business drivers.
- develop efficient staffing and scheduling plans to meet service level agreements.
- Analyze historical data and identify patterns to improve forecast accuracy.
- Coordinate with operations and team leaders to ensure optimal resource allocation and coverage.
Accomplishments
- Excellent Academic performance certificate from information and communication technology fund (TRA)
- RAK Half Marathon Volunteer, Ras Al-Khaimah, UAE
- A member of AURAK Ambassadors
- Resume Workshop
- Excellent Academic Performance (AURAK)
- Attend Visual signal analysis and processing (VSAP) Workshop
- AURAK student ambassador
- AURAK open day volunteer
- School of Engineering Dean's list
- Internship program at Etisalat
- Emirati Tech Entrepreneur Program
- Emirati Identity ambassador Program
COURSES PAPERS AND PROJECTS
- Home Automation (graduation project)
- Economy course
- Accounting course
- Undergraduate research on closed-circuit television
- Photovoltaic energy system design and cost
estimation - Engineering project management course
Languages
Arabic
Native language
English
Master or proficient
C2
Timeline
Bachelor - Electronics and Communication Engineering
American University of RAK, (ABET Accredited)