Alya Hassan Ali Al-Saabri

• Volunteered in Ta'aleem Training Skills Development Center (learning difficulty center for kids) - Abu Dhabi
• Exceeded expectations consistently and made significant contribution to charity's mission.

• Preparing daily reports for managerial strategy meetings
• Auditing the daily arrivals list to ensure a seamless check in experience for guests and Tracking guest feedback
• Responding to Corporates, Travel Agencies and Guest emails and answering calls
• Managing the online booking platforms
• Following up on pending payments
• Organizing airport pick up and drop off transfers.
• Answered guest calls and resolved queries promptly and politely.
• Addressed questions, escalating issues and complaints to management.
• Upsold activities from tourism partners to boost revenue.
• Advised guests of current offers and promotions to upsell services.

• Did a national internship in the Department of Strategy and Performance Development /Department of Strategic Planning and Institutional Excellence

(5 weeks, (127) training hour).

• Demonstrated critical time management and organisational skills to balance studies alongside paid work.
• Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
• Used strong work ethic to meet stringent deadlines.
• Worked productively with team members to achieve common goals.
• Conducted research and analysis to support team with project preparation.
• Communicated ideas and information clearly and concisely, both verbally and in writing
• Identified and resolved issues using critical thinking and problem-solving skills.
• Showed initiative and willingness to take on new challenges.
• Participated in training and seminars to enhance skills and promote growth.
• Established and nurtured positive professional relationships within working environments.
• Made positive contributions to team and workplace, consistently exceeding expectations.
• Participated in staff meetings to discuss latest developments.
• Sought feedback actively and used it to improve performance.
• Wrote and edited articles for company's website.