Alya Hassan Ali Al-Saabri
Sharjah,UAE
Summary
I am seeking a challenging job opportunity that will enable me to utilize my abilities and skills in an organization that recognizes and rewards the contribution of its employees. Being a results-oriented and a dynamic self-starter with excellent planning, organizing, and monitoring skills, I have shown an excellent track record in multi-tasking, working in a multi-cultural environment. I also possess strong interpersonal and communication skills . Motivated professional offers diplomatic and personable communication coupled with superior attention to detail. Manages high-volume requests with exceptional prioritisation skills. Proactive and professional in high-tension environments. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work History
Volunteer worker
Ta’aleem Training Skills Development Center
Abu Dhabi , UAE
2016.07 - 2016.08
- Volunteered in Ta'aleem Training Skills Development Center (learning difficulty center for kids) - Abu Dhabi
- Exceeded expectations consistently and made significant contribution to charity's mission.
Guest Service Agent
Rotana Hotels
Dubai , UAE
2023.05 - 2024.01
- Preparing daily reports for managerial strategy meetings
- Auditing the daily arrivals list to ensure a seamless check in experience for guests and Tracking guest feedback
- Responding to Corporates, Travel Agencies and Guest emails and answering calls
- Managing the online booking platforms
- Following up on pending payments
- Organizing airport pick up and drop off transfers.
- Answered guest calls and resolved queries promptly and politely.
- Addressed questions, escalating issues and complaints to management.
- Upsold activities from tourism partners to boost revenue.
- Advised guests of current offers and promotions to upsell services.
National Internship
Sharjah Police Science Academy
Sharjah , UAE
2022.05 - 2022.06
- Did a national internship in the Department of Strategy and Performance Development /Department of Strategic Planning and Institutional Excellence
(5 weeks, (127) training hour).
- Demonstrated critical time management and organisational skills to balance studies alongside paid work.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Used strong work ethic to meet stringent deadlines.
- Worked productively with team members to achieve common goals.
- Conducted research and analysis to support team with project preparation.
- Communicated ideas and information clearly and concisely, both verbally and in writing
- Identified and resolved issues using critical thinking and problem-solving skills.
- Showed initiative and willingness to take on new challenges.
- Participated in training and seminars to enhance skills and promote growth.
- Established and nurtured positive professional relationships within working environments.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Participated in staff meetings to discuss latest developments.
- Sought feedback actively and used it to improve performance.
- Wrote and edited articles for company's website.
Education
Bachelor's degree - International Relations “Political Science”In Arts, Humanities and Social Science College".
University Of Sharjah (UOS, Social Science College
Sharjah 08/2018 - 12/2022
Bridge Program -
American University of Sharjah (AUS
Sharjah2017
Ilets -
British Council
Dubai 01/2018 -
Skills
- Communication skills: Able to interact successfully with a wide range of people, interpret and use body language and use tact and diplomacy.
- Teamwork skills: Show leadership when in group situations, accept authority and supervision, exercise give and take to achieve group results and get along well with others.
- Time management: To Do' list before the start of the day, prioritize the tasks, and make sure that they are attainable.
- Problem-solving skills: Consider various ways of approaching and resolving them.
- Computer Skills : proficient with MS Office such as, Microsoft Word, Excel and PowerPoint, and able to work or create several documents, forms, folders, files, presentations, posters and spreadsheets as well as using google drive, Outlook, Gmail, and etc.
- Guest reservations
- Emotional intelligence skills: ability to understand other people, what motivates them and how to work cooperatively with them
- Motivation: Ability to reframe them in more positive terms — to help you achieve your goals. Motivation is made up of:
- Public relations
Interests
PERSONNEL HOBBIES , Reading books,Innovations and outside box thinking, Exploring and learning new things , Cooking , Horse Riding , Swimming, Photograph, Planning, Arranging and Organizing several different works.
Languages
English
Fluent
Arabic
Native
French
Beginner
Turkish
Beginner
COMMUNITY SERVICE
· 22nd October’2014: Breast cancer awareness
· 20th – 30th April’2016: Sharjah Children’s Reading Festival
· 2nd – 12th November’2016: Sharjah International book fair
· Summer 2016 Volunteered in Ta’aleem Training Skills Development Center (learning difficulty center for kids) – Abu Dhabi
· 31st October – 10th November 2018: Sharjah International book fair
· Volunteered with Dubai Police in Sheikh Hamdan Bin Mohammed Award for Smart Government.
· 7th February – 6th March 2022: Volunteered in GCC Pavilion in Expo 2020 Dubai.
· 1st of June 2022: Participate in a workshop under the title of (Strategic initiatives workshop operational) with Sharjah Police Science Academy.
· 15th of June 2022: Participate in a workshop under the title of (Happiness workshop) with Sharjah Police Science Academy.
Timeline
Guest Service Agent
Rotana Hotels
2023.05 - 2024.01
National Internship
Sharjah Police Science Academy
2022.05 - 2022.06
Volunteer worker
Ta’aleem Training Skills Development Center
2016.07 - 2016.08
Bachelor's degree - International Relations “Political Science”In Arts, Humanities and Social Science College".
University Of Sharjah (UOS, Social Science College
08/2018 - 12/2022
Bridge Program -
American University of Sharjah (AUS
Ilets -
British Council
01/2018 -
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