Alyazia Al Ali
Abu Dhabi,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant, Visitors Services
Abu Dhabi National Oil Company (ADNOC)
Abu Dhabi, UAE
10.2014 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervisor and inspection role in reception locations.
- Insure reception operations in ADNOC headquarter & ADNOC Family group is utilizing visitor management system for visitors.
- Provide Booking & Visitors Services training program for new joiner employees.
- Generate weekly/monthly visitor management system report.
- Coordinate and schedule teams training for shared services joiners.
- Assistant in raising digital self services, ask business support, ask human capital requests for employees.
- Prepare management organization presentation, databased sheet.
- Monitor update for team attendance, observation repot, quality of services.
- Coordination with internal and external department for meeting arrangement and keep the minutes of meeting recorded.
- Provide hospitality and protocol services for escort VIP visitors to the meeting place.
- Fill feedback in the employee performance evaluation form.
Civilian in Police
Abu Dhabi Police General Headquarters
Abu Dhabi, UAE
05.2014 - 09.2014
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Organised client meetings, prepared agendas and took detailed minutes.
- Facilitated internal communication.
- Wrote professional letters, emails and memoranda.
Education
High School Diploma -
Al Qadisiyah Girls' School for Secondary Education
Abu Dhabi UAE /2010 - /2011
Skills
- Time management
- Office administration
- Work under pressure
- Team collaboration
- People skills
- Business communication
- Email correspondence expertise
- Keyboarding skills (Arabic and English) and typing speed accuracy
- Customer services
- Problem-solving
- Call centre experience and call handling
- Event coordination
- Hospitality software mastery
- Etiquette awareness
- Office administration
- Data entry proficiency and data analysis
- Customer complaint management
- Executive secretarial skills and support
- Strategic planning
- Quality assurance surveys
- Programme development
- Finance services
Languages
English
Fluent
Arabic
Fluent
Certification
- ADNOC Learning Development Courses:
- Certificate of Appreciation from Head, Booking & Visitors Services Section Feb 2024.
- ADNOC Behavioral Expectations May 2024.
- Introduction to Artificial Intelligence Jul 2024.
- Protocol and Hospitality Sep 2023.
- Certificate of Appreciation from ADNOC Alumni Department Manager for year 2023.
- Customer Service Serving Internal Customers Sep 2022.
- International Protocols & Sense of Security Oct 2022.
- HSE Induction for New and old ADNOC headquarter Building Nov 2022.
- Hospitality Training Sep 2022.
- Maintaining Positive Relationships and Managing Conflict Jun 2021.
- Employee Performance Management Course Oct 2020.
- HSE & Security Induction and Life Saving Rules Awareness Session Sep 2018.
- Personal excellence program Oct 2018.
- Managing To-Do Lists Oct 2018.
- Developing Self-Awareness Oct 2018.
- Interpersonal Communication Oct 2018.
- Efficient Time Management Oct 2018.
- Business Writing Principles Nov 2018.
- Customer Service Foundations Nov 2018.
- Khawarizmi Training Solutions:
- Administrative Assistant and Secretarial Skills Apr 2012 - Jan 2013.
- ICDL International Apr 2012.
- MS Outlook 2007 & Internet (5.0) MS Access 2007 (5.0) MS Excel 2007 (5.0) MS Power Point 2007 (5.0) MS Word 2007 (5.0) MS Windows 2007 (5.0) Apr 2012.
- Business Communication Oct 2012.
- Customer Service Dec 2012.
- People Skills Dec 2012.
- Executive Secretarial Skills Dec 2012.
Timeline
Assistant, Visitors Services
Abu Dhabi National Oil Company (ADNOC)
10.2014 - Current
Civilian in Police
Abu Dhabi Police General Headquarters
05.2014 - 09.2014
- ADNOC Learning Development Courses:
- Certificate of Appreciation from Head, Booking & Visitors Services Section Feb 2024.
- ADNOC Behavioral Expectations May 2024.
- Introduction to Artificial Intelligence Jul 2024.
- Protocol and Hospitality Sep 2023.
- Certificate of Appreciation from ADNOC Alumni Department Manager for year 2023.
- Customer Service Serving Internal Customers Sep 2022.
- International Protocols & Sense of Security Oct 2022.
- HSE Induction for New and old ADNOC headquarter Building Nov 2022.
- Hospitality Training Sep 2022.
- Maintaining Positive Relationships and Managing Conflict Jun 2021.
- Employee Performance Management Course Oct 2020.
- HSE & Security Induction and Life Saving Rules Awareness Session Sep 2018.
- Personal excellence program Oct 2018.
- Managing To-Do Lists Oct 2018.
- Developing Self-Awareness Oct 2018.
- Interpersonal Communication Oct 2018.
- Efficient Time Management Oct 2018.
- Business Writing Principles Nov 2018.
- Customer Service Foundations Nov 2018.
- Khawarizmi Training Solutions:
- Administrative Assistant and Secretarial Skills Apr 2012 - Jan 2013.
- ICDL International Apr 2012.
- MS Outlook 2007 & Internet (5.0) MS Access 2007 (5.0) MS Excel 2007 (5.0) MS Power Point 2007 (5.0) MS Word 2007 (5.0) MS Windows 2007 (5.0) Apr 2012.
- Business Communication Oct 2012.
- Customer Service Dec 2012.
- People Skills Dec 2012.
- Executive Secretarial Skills Dec 2012.
High School Diploma -
Al Qadisiyah Girls' School for Secondary Education
/2010 - /2011
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