Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Alyazia Matar

Al Ain,Uae

Summary

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.

Overview

22
22
years of professional experience
1
1
Certification

Work history

English Teacher

Shama Bint Mohammed School
09.2020 - Current
  • Prepare coursework and tests designed to grow each student's oral and written knowledge of the English language and their comprehension and critical thinking skills
  • Plan and design standards-based lessons for diverse groups of learners
  • Teach daily lessons with multiple modalities to target various learning styles, raising average grades by 23% in one year
  • Assess 150+ students' progress throughout the term and work closely with other staff to efficiently plan and coordinate work
  • Trained new English Teachers.

Al ain Municipality
Al ain
06.2002 - 08.2003
  • Serving the visitors by greeting, welcoming, and directing them appropriately, notifying the company personnel of visitor arrival and maintaining the security and telecommunications system
  • Maintaining the security by following procedures and monitoring logbook, issuing visitor badges
  • Maintaining safe and clean reception area by complying with procedures, rules, and regulations
  • Providing the callers with information such as company address, directions to the company location
  • Maintaining spreadsheets for massive request of catalogs as well as removals
  • Preparing the order entry documents for electrical scanning which includes adding order numbers, dates and separation sheets
  • Maintaining the customer comment cards in an Excel spreadsheet for each month of the year
  • Maintaining a lost and found a department for items that are found in the parking lot or in the building
  • Providing information for the customers via email.

Education

B.S. in Education English -

Ajman University of Science and Technology Network

Diploma of strategic planning - undefined

American International Center for Training

Skills

  • Communication skills
  • Differentiation
  • Microsoft Office
  • Google Suite
  • Interpersonal skills
  • English curriculum expertise
  • Google Classroom
  • Team collaboration
  • IELTS exam preparation

Certification

  • Participation in Hamdan award for education, 2005, UAE
  • Participation in Sharjah Award, 2007, UAE
  • General English course in speaking and grammar in HCT, 2008, UAE
  • ICDL, 2003, UAE
  • IELTS, 2009, UAE
  • Professional Development Workshop, Abu Dhabi

Languages

English
Fluent

Timeline

English Teacher

Shama Bint Mohammed School
09.2020 - Current

Al ain Municipality
06.2002 - 08.2003

B.S. in Education English -

Ajman University of Science and Technology Network

Diploma of strategic planning - undefined

American International Center for Training

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Alyazia Matar