Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Amadi Chimazuru

Amadi Chimazuru

Dubai,DU

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Atlantis The Palm. Skilled in strategic planning and community relations, I excel in identifying and mitigating risks, leading to significant improvements in operational processes. Demonstrated innovation in resolving customer inquiries, ensuring positive experiences through analytical thinking and creativity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Aquaventure Customer Service Personnel/Security Officer

Atlantis The Palm
04.2022 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Conducted surveillance to detect suspicious activity.

Customer Service Agent

Expo 2020
07.2021 - 03.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Guest Service Agent/Concierge Agent

Sharazed Wedding Hall Kalba
07.2019 - 06.2021
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.

Education

High School Diploma -

Naze Secondary School
Nigeria
11.2018

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • Information Verification
  • Community Relations
  • Analytical Thinking

Certification


  • Higher Diploma in Customer Service, Allison Online Institute - January 2024

Additional Information

Referees:


Wahil Hamad

Sharazad Wedding Hall Kalba

Phone: +971 55 552 1293

Email:ralf102008@hotmail.com


Baba Tunde

3C Media Concept

Phone: +971 50 825 3374

Timeline

Aquaventure Customer Service Personnel/Security Officer

Atlantis The Palm
04.2022 - Current

Customer Service Agent

Expo 2020
07.2021 - 03.2022

Guest Service Agent/Concierge Agent

Sharazed Wedding Hall Kalba
07.2019 - 06.2021

High School Diploma -

Naze Secondary School

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Amadi Chimazuru