Amal Badawi
UAE-Dubai
Summary
Accomplished professional with expertise in client relations management, adept at upselling and cross-selling to enhance business growth. Demonstrates exceptional multi-tasking abilities and high-level communication skills, ensuring effective platforms account management. Committed to leveraging skills to drive customer satisfaction and achieve organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Senior associate CRM
Majid Al Futtaim Properties
Dubai
12.2024 - Current
- Manage end-to-end customer lifecycle, ensuring seamless communication and resolution of inquiries, complaints, and service requests with professionalism and efficiency.
- Oversee property-related concerns by coordinating with internal teams for timely resolution, defect liability management, and customer satisfaction.
- Lead property handover process, ensuring smooth transition and positive client experience.
- Handle financial interactions, including payment plan guidance, due date follow-ups, and clarification of financial inquiries.
- Drive unit customization and upselling initiatives, offering upgrade options, exclusive add-ons, and personalized design consultations to enhance client experience and boost revenue.
- Manage resale cases from initiation to completion, ensuring compliance with legal and financial processes.
- Maintain detailed and accurate customer interaction records using Salesforce and multiple CRM platforms, improving operational efficiency.
- Support customers on digital platforms, including Customer Portals and Mobile Apps, facilitating payments, service requests, and customization submissions.
- Conduct Customer Hub training sessions to enhance customer experience and service quality, including monthly improvement initiatives through outbound calls and feedback analysis.
- Collaborate with cross-functional teams (CX, Finance, Procurement, and Operations) to deliver exceptional customer experience and meet organizational KPIs.
Customer experience coordinator
Majid Al Futtaim
Dubai, UAE
05.2023 - Current
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed and executed customer experience (CX) projects, overseeing event logistics, supplier sourcing, and POs to ensure smooth execution.
- Sold customized upgrade options for VIP clients, exceeding sales targets for high-end villa personalizations.
- Prepared daily and weekly reports, along with event presentations, to support efficient planning and execution.
- Collaborated with the marketing team to choose designs for VIP customer gifting, ensuring the right design is selected for each event.
- Handled procurement, RFPs, and supplier negotiations, ensuring timely deliveries and cost-effective solutions.
- Monitored staff attendance and leave for outsourced teams, coordinating with outsourcing partners to ensure compliance.
- Assisted in budgeting and financial tracking for the CX department, presenting reports and managing resource allocation.
- Organized client meetings and events, handling logistics, food arrangements, and supplier coordination.
- Conducted research and developed luxury product offerings for VIP clients, including home perfumes to enhance the customer experience.
Beauty Center - Manager
Beauty Box
Dubai, UAE
06.2022 - 05.2023
- Used impeccable organization and team management skills to deliver to busy treatment schedules.
- working on the P.O.S system.
- Managed the work and performance of more than 16 employees. and work as on weekly target.
- Motivated staff to provide outstanding customer experiences.
- Oversaw daily operations of the salon, including employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Stock monthly inventory.
- ordering products from suppliers.
- Maintained general appointment calendar and set shift schedules.
- Met with customers to discuss upcoming events and style requirements.
- Led team members by example to establish standards of first-class customer service.
- Follow up with clients for feedback.
- Social media management platforms, videos, photos.
Fashion Advisor-sales
Magrabi (optical) M.O.E
Dubai
11.2019 - 03.2022
- Helps the clients work towards their fashion goals, which match their preferences, style, body type, and budget.
- Recommended new styling ideas, inspiring clients to try new fashion trends and find their personal style.
- Worked within strict budgets, seeking cost-effective fashion pieces in line with client demands.
- Responsible for Visual Merchandising at the store.
- Liaised with store managers to ensure the correct setup of visual merchandising campaigns.
- Possesses a genuine ability to listen and connect with customers.
- Handling phone calls, educating and assisting customers In-depth technical knowledge of the product.
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
- Processing the insurance papers for the clients.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Works on Daily, Monthly targets.
- Successfully delivered on tasks within tight deadlines.
Freelance Social Media and Events Coordinator
Middle East Fashion Week
Dubai
10.2021 - 11.2021
- Worked directly with the owner and his assistant to organize the Gala Dinner Event in Dubai, and followed up with models during the Event.
- Collaborated with designers to create impactful social media cards and content.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
Junior Marketing Executive
Edde Sands
Lebanon
12.2015 - 11.2017
- Managed project deadlines and monitored milestones through the completion stage
- Collaborated with designers and the editorial team on marketing substances
- Organizing events and product exhibitions
- Create content and new idea for social media platforms.
- Created innovative social media posts and schedules to drive engagement.
- Planned and executed internal and external launch events.
- Proofread marketing collateral to guarantee accuracy.
Stock and purchasing controller
Bonjus-Taanayel
Lebanon
01.2015 - 12.2015
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Investigated missing items, discrepancies and losses.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Managed stock rotations to balance inventory of perishable products and minimize wastage.
Education
Bachelor's degree - Marketing & Advertising
American University of technology
01.2020 - 05.2024
Diplomas & Certifications -
Alison Online University
Bachelor's degree - Accounting-Auditor
Edde Technical School Ts2
09.2014 - 06.2016
Master of Business Administration - Marketing
American University
09.2024 -
Skills
- Client Relations management
- upselling and cross selling
- Multi-Tasking
- High level Communications skills
- Platforms account management
Languages
Arabic
Native language
English
Advanced
French
Intermediate
German
Beginner
Arabic
Native
Certification
Dubai Driving License
Affiliations
Riding horses, cooking, reading.
Custom
Amal , Badawi, UAE-Dubai, amal.badawi.nehemtallah@gmail.com, - Lebanese, +971501466784
Timeline
Senior associate CRM
Majid Al Futtaim Properties
12.2024 - Current
Master of Business Administration - Marketing
American University
09.2024 -
Customer experience coordinator
Majid Al Futtaim
05.2023 - Current
Beauty Center - Manager
Beauty Box
06.2022 - 05.2023
Freelance Social Media and Events Coordinator
Middle East Fashion Week
10.2021 - 11.2021
Bachelor's degree - Marketing & Advertising
American University of technology
01.2020 - 05.2024
Fashion Advisor-sales
Magrabi (optical) M.O.E
11.2019 - 03.2022
Junior Marketing Executive
Edde Sands
12.2015 - 11.2017
Stock and purchasing controller
Bonjus-Taanayel
01.2015 - 12.2015
Bachelor's degree - Accounting-Auditor
Edde Technical School Ts2
09.2014 - 06.2016
Diplomas & Certifications -
Alison Online University
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