AMAL ELAIECH
QAIROUAN
Summary
Customer-focused and service-oriented professional with experience in hospitality, restaurant service, and customer support. Skilled in welcoming customers, taking and serving orders, handling customer requests, and maintaining a clean and professional environment. Strong communication and teamwork skills, with the ability to work efficiently under pressure and provide a high standard of service.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Waitress
Dreams Coffee
Nabeul
04.2026 - Current
- Delivered professional and friendly service to enhance customer experience.
- Greeted customers and addressed their requests promptly to ensure satisfaction.
- Took customer orders at the counter to ensure efficient service. and ensure accurate and timely service.
- Maintained cleanliness and organisation to create a welcoming environment.
- Worked effectively as part of a team during busy periods.
Call Center Advisor
Teleperformance
Nabeul
01.2023 - 09.2023
- Managed customer calls, resolving complaints and processing orders to enhance customer satisfaction.
- Provided clear information and assistance to customers, ensuring their needs were met effectively.
- Applied effective communication and problem-solving skills during customer interactions.
- Maintained a professional and positive customer experience, fostering customer loyalty.
Call Center Agent / Advisor
Casablanca
09.2020 - 12.2022
- Assist customers by phone and email.
- Respond to customer requests and provide appropriate solutions.
- Develop strong listening and interpersonal skills.
- Maintain a professional approach when handling customer concerns.
Waitress
Shishkhan Coffee
Sousse, TUNIS
01.2017 - 08.2019
- Welcome customers and provide table service.
- Take orders and serve food and beverages efficiently.
- Maintain clean and organized tables and service areas.
- Ensure customer satisfaction through timely and friendly service.
Waitress
Lela Fatima Restaurant
Sousse
06.2015 - 01.2017
- Provide quality customer service.
- Take and serve food and beverage orders.
- Maintain a clean and safe dining environment.
- Work efficiently with colleagues during busy periods.
Education
Higher National Diploma - English Language, Civilization & Literature
Faculty of Arts and Humanities
Sousse, Tunisia01-2023
Bachelor of Arts - Arts & Literature
Seconday School
Sousse, Tunisia01-2011
Skills
- Food & Beverage Service
- Customer Service
- Guest Relations
- Complaint Handling
- Teamwork
- Attention to Detail
- Communication
- Working Under Pressure
Languages
Arabic
French
English
Interests
- Reading, Traveling, Swimming
Custom
Available upon request.
Timeline
Waitress
Dreams Coffee
04.2026 - Current
Call Center Advisor
Teleperformance
01.2023 - 09.2023
Call Center Agent / Advisor
09.2020 - 12.2022
Waitress
Shishkhan Coffee
01.2017 - 08.2019
Waitress
Lela Fatima Restaurant
06.2015 - 01.2017
Higher National Diploma - English Language, Civilization & Literature
Faculty of Arts and Humanities
Bachelor of Arts - Arts & Literature
Seconday School