Amal Elsayed
Dubai,UAE
Summary
A responsible professional with extensive experience in customer service. Driven by career development, I like to embrace challenges and transform them into strengths. I would like to be part of FlyDubai Cabin Crew team to contribute with my passion for people and aviation, to their excellent service and safety protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work history
CUSTOMER SERVICE REPRESENTATIVE
EMIRATES NBD BANK
United Arab Emirates, Dubai
2024.01 - Current
- Responded to customer inquiries, complaints, and requests efficiently through clear guidance.
- Assisted clients with account balance procedures, loans, and new account setup.
- Provided account and product information while listening respectfully and empathetically.
- Kept workspace clean and orderly to support customers and staff.
- Joined team meetings to share best practices for service delivery improvements.
- Prepared timely reports and maintained smooth daily operations.
- Maintained accurate records to streamline processes and reduce repeat work.
CUSTOMER SERVICE, PRESTIGE ACCOUNT
ETISALAT UAE
United Arab Emirates, Ajman
2023.01 - 2023.12
- Provided customers product information and resolved product-related queries daily.
- Identified sales opportunities and supported company representation at sales events.
- Collaborated with team members and helped train new joiners on tasks.
- Completed day-to-day duties accurately and efficiently to service requirements.
- Applied new skills quickly to daily tasks, improving efficiency and productivity.
- Delivered assigned tasks under tight deadlines with reliable quality.
- Showed friendliness and respect, offering help wherever support was needed.
FRONT DESK RECEPTIONIST
DUBAI HEALTH AUTHORITY UAE
United Arab Emirates , Dubai
2021.05 - 2022.11
- Greet clients warmly and welcome visitors at reception upon arrival.
- Record incoming income call details and answer initial queries promptly.
- Process orders and applications consistently using an organised step-by-step process.
- Manage incoming calls and route departments to improve daily office efficiency.
- Monitor visitor access carefully to strengthen site security standards.
- Handle and deliver inter-department messages promptly for clearer communication.
- Schedule appointments on time by coordinating accurately with relevant staff.
- Respond calmly to emergencies and contact appropriate personnel swiftly.
CABIN CREW
FLY ADEAL , SAUDIA ARABIA
Saudi Arabia, Jeddah
2018.05 - 2020.12
- Supported passenger comfort and cabin safety across multicultural teams daily.
- Stocked supplies and served passengers promptly with refreshments throughout service.
- Completed pre-flight checks and handled emergency equipment for readiness before departure.
- Joined pre-flight briefings and answered manual knowledge questions accurately.
- Assisted with cleaning and cabin setup between flight departures.
- Supported passengers with practical care and service enthusiasm in the role.
- Created a welcoming atmosphere through friendly passenger interactions daily.
Education
Bachelor of Arts - English Language
FACULTY OF ARTS - ENGLISH DEPARTMENT
Alexandria 2011.07 - 7 2015
Skills
- Customer Service Oriented
- Self-Motivated & Creative
- Effective Communication
- Team Player
- Solution Oriented
- Able to work under pressure
- Positive Attitude
- Microsoft Office
LANGUAGES
Arabic - Native
English - Full Professional Proficiency
French - Full Professional Proficiency
Certification
Safety , security and First Aid .
Timeline
CUSTOMER SERVICE REPRESENTATIVE
EMIRATES NBD BANK
2024.01 - Current
CUSTOMER SERVICE, PRESTIGE ACCOUNT
ETISALAT UAE
2023.01 - 2023.12
FRONT DESK RECEPTIONIST
DUBAI HEALTH AUTHORITY UAE
2021.05 - 2022.11
CABIN CREW
FLY ADEAL , SAUDIA ARABIA
2018.05 - 2020.12
Bachelor of Arts - English Language
FACULTY OF ARTS - ENGLISH DEPARTMENT
2011.07 - 7 2015