Amal Moideen
Unified Communications Engineer
Dubai
Summary
Accomplished Unified Communications Engineer with a proven track record at Al Futtaim Engineering and Technologies, specializing in Alcatel PABX system, Avaya call center solution and continuous learning. Expert in enhancing network efficiency and fostering stakeholder relationships, I have significantly improved system performance and user satisfaction through innovative solutions and effective mentoring.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Unified Communications Engineer
Al Futtaim Engineering and Technologies
2023.06 - Current
- Installation and configuration of Alcatel PABX system.
- Troubleshooting Avaya Call server issues.
- Partnered with engineering, field teams and other functional groups to accomplish work objectives.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Enhanced network efficiency by designing and implementing Omni PCX Enterprise communication system upgrades.
VoIP Engineer
Cupola Teleservices, CTS
2021.01 - 2023.05
- Administrating Avaya Call center solution.
- Designing Call flows according to customer requirement.
- Troubleshooting voice quality issues.
- Maintaining Avaya Aura CM 8.1 , G450 media gateway, CMS R19 and Avaya AES.
- Configuring SIP trunk between client locations with different PABX systems.(Avaya to Avaya, Avaya to Alcatel and Avaya to Cisco)
- Working on CDR reports on monthly and yearly basis.
- Working with Verint ACRA call recorder system.
- Dealing with service providers for maintaining and configuring Toll free services.
- Maintaining asset inventory and telephony billing using ringmaster system.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
IT Support Engineer
Microhard Infotech LLC
2019.05 - 2021.01
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Education
B.Tech - Electronics And Communications Engineering
RCET - Calicut University
Kerala, India 2013.06 - 2024.04
Skills
Continuous Learning and Improvement
Call Routing
Training and mentoring
Network Troubleshooting
System monitoring
Customer Support
Avaya call center administration
Alcatel PABX setup
Certification
Alcatel Certified Field Expert
Declaration
I hereby declare that all the above information is true to the best of my knowledge and belief.
Amal Moideen
Timeline
ZDA Zoom Phone Fundamentals
2024-04
Alcatel Certified Field Expert
2024-03
Unified Communications Engineer
Al Futtaim Engineering and Technologies
2023.06 - Current
VoIP Engineer
Cupola Teleservices, CTS
2021.01 - 2023.05
IT Support Engineer
Microhard Infotech LLC
2019.05 - 2021.01
B.Tech - Electronics And Communications Engineering
RCET - Calicut University
2013.06 - 2024.04
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