AMAL SAIF ALKHATRI
Ras Al Khaimah
Summary
Skilled professional in banking software and digital marketing with a strong focus on customer service and teamwork. Proven ability to utilise CRM systems for effective relationship management and drive business success. Aiming to leverage data-driven insights and marketing strategies to support organisational growth.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Senior Personal Banking Advisor
Mashreq Bank
Ras Al-Khaimah
08.2024 - 11.2025
- Delivered exceptional customer service through effective handling of inbound and outbound calls.
- Resolved customer inquiries promptly while addressing complaints with tailored banking solutions.
- Consistently achieved sales and service targets by maintaining high-quality interactions.
- Utilised CRM for managing client relationships and tracking case follow-ups.
- Processed cashback rewards efficiently using Xlerate for credit card transactions.
- Reviewed transfer statuses with Xsharelock to ensure accurate confirmations.
- Managed debit and credit card enquiries with Prime, focusing on cardholder details.
- Accessed customer portfolios via Flexcube to provide insights on loans and account status.
Internship
Intercontinental resort and spa
Ras alkhaima
01.2024 - 04.2024
- Developed and executed marketing strategies, driving customer acquisition growth.
- Increased engagement metrics by managing social media accounts effectively.
- Designed digital media assets that enhanced online visibility.
- Collaborated with teams to solve complex problems through effective communication.
- Assisted senior staff with data analysis to inform strategic decisions.
- Updated company’s social media platforms to maintain a strong digital presence.
Participant
Higher Colleges Of Technology
01.2022 - 01.2023
- Engaged in online training sessions focused on digital marketing, data analytics, and customer relationship management
- Contributed to campus events, enhancing student engagement and participation
Education
Bachelor in Marketing -
Higher College Of Technology
Ras al-Khaimah, Imarat Ra's al KhaymahSkills
- Banking software: CRM, Flexcube, Xlerate, Xsharelock, Prime, i-Statement, NPSS, FaceApp
- Digital marketing tools: SEO, SEM, CMS, social media management, Google Analytics
- Data analysis and visualization
- Soft skills: teamwork, communication, leadership, adaptability
- Customer service excellence
- Time management
Certification
- Business Simulation and Project Management, 2024
- Google My Business Certificate, 2023
- Google Ads Certificate, 2023
- Health and Safety Courses, Higher Colleges of Technology, 2022
Timeline
Senior Personal Banking Advisor
Mashreq Bank
08.2024 - 11.2025
Internship
Intercontinental resort and spa
01.2024 - 04.2024
Participant
Higher Colleges Of Technology
01.2022 - 01.2023
Bachelor in Marketing -
Higher College Of Technology