AMAL THULASIDAS SHIJI
Al Nahda- SHARJAH,UAE
Summary
Salesman/Merchandiser/Customer Service
Results-driven professional with extensive experience in inventory management, customer service, and store operations. Proven track record of effectively driving, stocking and rotating products, assisting customers in selecting merchandise, and ensuring accurate order processing. Strong communication abilities to convey merchandise needs and collaborate with managers for issue resolution.
Overview
8
8
years of professional experience
Work History
Sales cum Merchandising
AAL MIR Trading
dubai, UAE
09.2019 - Current
- Successfully managed order processing and fulfillment for multiple supermarkets across Dubai,Sharjah,Ajman,Rak,Fujairah.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
- Maintained accurate and timely daily reports, providing management with valuable insights on sales performance and inventory levels.
- Consistently achieved and surpassed monthly sales targets through proactive sales techniques and customer-centric approaches.
- Fostered strong relationships with supermarket staff and stakeholders, ensuring smooth operations and customer satisfaction.
Customer Service Support / Merchandising
WAITROSE Supermarket(spinneys Company)
Dubai, UAE
04.2017 - 08.2019
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
Sales executive
KERALAKAUMUDI Newspaper
Trivandrum.
04.2016 - 04.2017
Education
Bachelor of Business Administration - Business
Madurai Kamaraj University
India 2014 - 11.2016
Higher Secondary - Science
SSMHSS
IndiaSecondary - Matriculation
SSMHSS
IndiaSkills
- Customer service expertise
- Hardworking
- Good team player
- Strong interpersonal skills
- Effective communication
- Endurance
- Adherence to safety protocols
- Politeness
- Time Management
Technical Skills
- Computer knowledge.
- Computer assembling & Troubleshooting.
- AutoCAD
Timeline
Sales cum Merchandising
AAL MIR Trading
09.2019 - Current
Customer Service Support / Merchandising
WAITROSE Supermarket(spinneys Company)
04.2017 - 08.2019
Sales executive
KERALAKAUMUDI Newspaper
04.2016 - 04.2017
Bachelor of Business Administration - Business
Madurai Kamaraj University
2014 - 11.2016
Higher Secondary - Science
SSMHSS
Secondary - Matriculation
SSMHSS
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