Amali Weerakoon
Dubai
Summary
Goal and results-oriented Workplace & Facilities Leader with over 12 years of experience driving operational excellence in facilities management in providing workplace culture, and people experience across multinational environments (P&G, HSBC, JLL). Proven success in managing portfolios exceeding 450,000 sq.ft, optimizing soft services, and embedding sustainability, EHS compliance, and employee engagement strategies. Recognized for leading high-performing teams, enhancing client satisfaction, and fostering workplaces that promote well-being, inclusivity, and productivity.
Overview
13
13
years of professional experience
2026
2026
years of post-secondary education
Work history
Facilities Manager - Soft Services
JLL | P&G
Dubai
01.2024 - 11.2025
- Lead workplace operations for 73,000 sq.ft. delivering seamless soft services across day to day operation including cleaning, reception, security services, catering, parking, waste management, events, meeting rooms, and sustainability initiatives.
- Developed and maintained cleaning, waste program and janitorial schedules to ensure consistent facility hygiene and improve occupant satisfaction.
- Managing the Helpdesk reactive tickets (Corrigo)
- Oversee budget planning, vendor management, and contract compliance aligned with SLA/KPI targets.
- Implement EHS standards and sustainability initiatives contributing to improved operational efficiency.
- Recruit, mentor, and develop a high-performing onsite team supporting business continuity and operational excellence.
- Implemented proactive pest control programs that reduced service disruptions and maintained high standards of hygiene across multiple client sites.
- Leading Sustainability program for the site under global targets,
Soft Service Manager
JLL | HSBC Tower
Dubai
02.2014 - 01.2024
- Managed 322,000 sq.ft. HQ operations, ensuring exceptional workplace service delivery for cleaning, catering, workplace experience team, events, waste management, parking, workorders system, reception.
- BCP lead for the building managing fire drills and inspections under DC requirements.
- Partnered with client leadership to align facilities strategy with organizational culture and sustainability goals.
- Member of the mobilization of HSBC Tower team, ensuring seamless transition, staff onboarding, and compliance readiness.
- Conducted EHS and statutory audits, maintaining 100% compliance with local regulations and managing recruitments.
Building Manager
JLL | HSBC HQ
Dubai
12.2015 - 06.2018
- Oversaw operations for 180,000 sq.ft. HSBC HQ, ensuring smooth day-to-day facilities performance of the cleaning, reception, community service under landlord, events and catering.
- Strengthened stakeholder relationships through transparent communication and proactive issue resolution.
- Managed budgets, procurement cycles, and maintenance programs while ensuring EHS compliance.
- Fostered a people-first environment enhancing service quality and team engagement.
Assistance Facilities Manager
JLL | HSBC Account
Dubai
08.2014 - 11.2015
- Supported UAE portfolio of 450,000 sq.ft. including 26 branches, 26 villas, and 180 ATMs, managing country workorder system, on call emergency request for villas and ATMs.
- Conducted property Audits, EHS inspections and risk assessments (Fire, Legionella, Asbestos, Disability access).
- Assisted in reactive maintenance operations and contractor coordination across sites.
Facilities Coordinator
JLL | HSBC Account
Dubai
02.2014 - 08.2014
- Responsible for admin recording of UAE portfolio for HSBC bank, covering a total area of 450,000 sq ft which includes 26 branches/CSU, 26 Villas, and 180 ATMs.
- Coordinated preventive and reactive maintenance activities, ensuring minimal disruption to daily operations.
- Prepared performance and compliance reports to support management in cost control and operational efficiency.
Facilities Administrator
Morganti
Abu Dhabi
11.2012 - 01.2014
- Worked with Construction, Project Management, and Facilities team as Administrator supporting 6 cities and 36 buildings under Musanada - Government (Western Region) in Abu Dhabi.
- CenterPoint of Contact for all FM queries and handled WO process for portfolio through CAFM system.
- Coordinating building maintenance and operational activities. Supporting Procurement Department with Finance/Invoice System.
- Administrating monthly performance reports and data for service delivered.
Education
Certification - Occupational Safety and Health
IOSH
Dubai, UAEDiploma - Human Resource Management
Sri LankaHigh School Diploma - Completed GCE A/L - (English Medium-British syllabus)
BangladeshSkills
- Vendor management
- EHS & Compliance
- Customer service
- Operational planning
- Space Optimization & Workplace Design
- Budgeting & Cost Control
- Sustainability & Well-being Programs
- People & Culture Leadership
- Change & Transition Management
- One Team Culture
Languages
English C2 - Proficiency
Hindi C1 - Advanced
Sinhala Native
Bangla C1 - Advanced
Hobbies
I love spending time with my family and connecting with nature.
Timeline
Facilities Manager - Soft Services
JLL | P&G
01.2024 - 11.2025
Building Manager
JLL | HSBC HQ
12.2015 - 06.2018
Assistance Facilities Manager
JLL | HSBC Account
08.2014 - 11.2015
Soft Service Manager
JLL | HSBC Tower
02.2014 - 01.2024
Facilities Coordinator
JLL | HSBC Account
02.2014 - 08.2014
Facilities Administrator
Morganti
11.2012 - 01.2014
Diploma - Human Resource Management
High School Diploma - Completed GCE A/L - (English Medium-British syllabus)
Certification - Occupational Safety and Health
IOSH