Product and service sales
Amal Salah Abu Daka
Senior Sales And Service Officer
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Sales and Service Officer
AL Hilal Bank
Abu Dhabi
03.2010 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Over achieve the assigned targets.
Mortgage Banker
Abu Dhabi Commercial Bank
Abu Dhabi
09.2007 - 02.2010
- Located and pre-qualified customers for mortgages.
- Evaluated client financial positions and identified most appropriate banking products.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained entire mortgage loan process to borrower.
Assistant Manager
VALUERS & REAL ESTATE AGENTS
Abu Dhabi
12.2006 - 08.2007
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Banking and Finance
United Arab Emirates University
Abu Dhabi 04.1998 - 04.2003
Um Ammar High School
01.1995 - 01.1998
Skills
Sales and service-oriented
Building systems and services
Understanding of sales retention
Customer service and care
Accomplishments
- Supervised team of 8 staff members for mortgage project within Al Hilal bank.
- Setting up the whole mortgage business both internally and externally within the bank and the brokers.
- Responsible of setting up the virtual service center during COVID (2019 till 2022)
- Member of CEO club.
- Ambassador of service excellence award 2022
Certification
Core Islamic Banking
05-2021
Compliance and KYC
10-2022
Customer Excellence
09-2022
Timeline
Compliance and KYC
10-2022
Customer Excellence
09-2022
Core Islamic Banking
05-2021
Senior Sales and Service Officer
AL Hilal Bank
03.2010 - Current
Mortgage Banker
Abu Dhabi Commercial Bank
09.2007 - 02.2010
Assistant Manager
VALUERS & REAL ESTATE AGENTS
12.2006 - 08.2007
Bachelor of Science - Banking and Finance
United Arab Emirates University
04.1998 - 04.2003
Um Ammar High School
01.1995 - 01.1998
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