Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Guerra

Apo

Summary

Patient and customer-focused,
performance driven individual with
extensive experience and verifiable
success in patient and customer service.
Strong ability to develop plans and drive
to increase growth, development and the
overall employee morale. Dedicated
leader equipped with technical skills and
exceptional customer service delivery.
Fast paced learner.

Overview

10
10
years of professional experience

Work History

Medical Support Assistant (OA)

Landstuhl Regional Medical Center
04.2024 - Current
  • Initiate and follow through on all clerical and related procedures essential to the provision of patient care for the clinic/practice.
  • Provide initial contact with all health care providers and patients in the clinic/practice, recording and reporting of patient information, relaying of calls and information requiring immediate attention of the staff, monitoring and scheduling appointments and recording, administrative maintenance and completeness of medical documentation, records, and reports.
  • Nuclear Surety Records Clerk.
  • Proficient in MHS Genesis, PowerChart, Excel, Microsoft Office and Microsoft Word.

Medical Support Assistant

Landstuhl Regional Medical Center
07.2023 - 04.2024
  • Enters, Manipulates and retrieves information and data from automated medical systems.
  • Completes request forms, patient orders, laboratory and other medical test requests.
  • Maintain patient records.
  • Creates, monitors and maintains patient appointments manually and/or in automated scheduling program.
  • Greets customers/patients, answers phones and responds to inquiries via other communication mediums such as email.
  • Provides generalized clinic information such as policies, procedures, eligibility and hours of operations.

Lactation Counselor

Comanche County Health Department
10.2014 - 06.2017
  • Educate new moms on the benefits of breastfeeding.
  • Provide support and guidance around breastfeeding.
  • Provide support with latch assists, pumping classes and education on proper nutrition for mom and baby.
  • Taught weekly breastfeeding classes.
  • Assist with the development of feeding plans.
  • Performed several clerical duties to include: data entry, answering phone calls, scheduling appointments, making copies, filing documents.
  • Maintain accurate and up to date documentation and records.


Education

in Legal Studies -

University of Maryland University College
12.2015

OSDH Breastfeeding Educator Course
Oklahoma City, OK
01-2015

Skills

  • Patient Care
  • Clerical
  • Bilingual
  • Communication
  • Computer Literacy

Timeline

Medical Support Assistant (OA)

Landstuhl Regional Medical Center
04.2024 - Current

Medical Support Assistant

Landstuhl Regional Medical Center
07.2023 - 04.2024

Lactation Counselor

Comanche County Health Department
10.2014 - 06.2017

in Legal Studies -

University of Maryland University College

OSDH Breastfeeding Educator Course

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Amanda Guerra