AMANDA NYAMBONA MAUGO
DAR ES SALAAM,TANZANIA
Summary
Driven professional with strategic mindset and proven leadership abilities. Demonstrates robust skills in strategic planning and relationship management, coupled with strong communication and problem-solving abilities. Poised to drive growth and operational excellence in dynamic market environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Country manager
AIR TANZANIA COMPANY LIMITED
Dubai, UAE
08.2023 - Current
- Increased market share by devising and implementing strategic business plans.
- Set up new offices at UAE to expand business reach.
- Ensured compliance with regulatory requirements, maintaining high standards of conduct.
- Streamlined processes, improving efficiency across all departments.
- Fostered strong relationships with key stakeholders for improved operational effectiveness.
- Conducted market research and analysis to identify opportunities for informed decision-making.
- Achieves key operational KPIs, including Service Level Agreements, On-Time Performance, and Baggage Services.
- Develops and executes passenger and cargo sales plans to achieve sales targets and business objectives.
- Coordinates with GSAs to maintain strong sales representation and sustain profitable revenues and market share, and increase sales by 10 % annually
- Managed overall operations, enhancing the company's presence in the region.
STATION INCHARGE –UGANDA
AIR TANZANIA COMPANY LIMITED
kampala, Uganda
01.2018 - 08.2023
- Acts as principal Air Tanzania administrator in Uganda, protecting the airline’s interests.
- Develops and executes passenger and cargo sales plans to achieve sales targets and business objectives.
- Coordinates with GSAs to maintain strong sales representation and sustain profitable revenues and market share, and increase sales by 10% annually
- Manages safe, efficient, cost-effective, and timely airport operations while upholding Air Tanzania’s image and service standards.
- Ensures prompt and effective passenger service across all areas (check-in, ticket desk, lounge), especially during disruptions.
- Achieves key operational KPIs, including Service Level Agreements, On-Time Performance, and Baggage Services.
- Ensures operations comply with AOC conditions, regulatory requirements, IOSA standards, and Air Tanzania policies.
- Maintains robust safety and security measures for aircraft, passengers, cargo, baggage, and staff.
- Leads, guides, and develops staff to foster a disciplined, motivated workforce aligned with service and operational standards.
- maintain 90% OTP
TRAFFIC LIASON OFFICER
AIR TANZANIA COMPANY LIMITED
01.2017 - 01.2018
- To supervise theground handler
- Check in passenger and prepare the manifest and general declaration.
- To escort arriving/departing passenger through controls.
- To verify passenger’s documents, i.e, identity cards, tickets, and visa
- To oversee checked-inbaggage and cargo are conveyed on the proper aircraft
- To handle general cargo and post office mail bags
- To charge for excess baggage and report accordingly
- Reservation and ticketing
- To make sure staff and passengers adhere to security, health, safety, and environment procedures.
- To make sure the ground staff provides the best ground handling service as per service level agreement.
- Mantiind OTP 90%the
TEAM LEADER
SWISSPORT PLC
01.2015 - 01.2017
- Ensure the team follows all security, health, safety, and environmental procedures.
- Supervise and coordinate airline handling, including passenger and baggage services, to meet SLA requirements.
- Ensure proper handling of arriving and departing passengers and their baggage according to SLAs, SOPs, and airport standards, including updating passengers on flight status.
- Implement corrective measures and take charge when there is a risk of procedural breaches or customer issues.
- Verify correct procedural flow and take responsibility for resolving process execution challenges.
- Continuously monitor team performance and provide coaching specific to each airline’s requirements.
- Ensure On-Time Performance (OTP) is maintained at 95%
INTERNSHIP
East Africa Community
01.2012 - 01.2013
- Identifying marketing strategies regarding promoting Tourism in East African Partner States as a single destination, (such as production of the magazine)
- Research on tourism marketing development initiatives
- Liaise with suppliers on development of promotional materials
- Development of media campaign
- Administrative duties i.e. meeting preparation, providing, generating and storing relevant data in line with tourism sectors, account process, procurement process, store requisition and travel process
- Assist on sensitization programs in the national and international travel fair (Karibu fair, ITB GERMANY, and WORLD TRAVEL MARKET IN LONDON).
Education
Bachelor of Arts (Hons) - Tourism Management
Asia Pacific University College of Technology & Innovation
Malaysia 01.2008 - 01.2011
Global Executive MBA in Aerospace Management - AVIATION
Toulouse Business School
FRANCE 11.2022 - 03.2024
Skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft outlook, Microsoft Publisher
- Human factors
- SMS
- Esmash
- HITIT system
- Ability to work harmoniously with people of different national and cultural backgrounds
- Able to work, with high performance and minimum supervision
- Leadership, leading people
- Change management proficiency
7. LANGUAGE
Fluent in
English and Swahili
Certification
I certify that all the information stated in this Curriculum Vitae are true and complete to the best of my knowledge.
10. REFEREES
- Yusuph, Mkungile, Mr, Yusuph.mkungile@nje.go.tz, +255753700600, Tanzania High Commission, Financial Attachee, P.O BOX 5750, Kampala
- Beatrice, Paul, MS, Beatrice.poul@airtanzania.co.tz, +255687457547, ATCL, Finance manager, P.O.BOX 543, DAR ES SALAAM
- Michael, Patrick, Mr, Michael.patricl@out.ac.tz, +255755745688, The open university of Tanzania, Assistance lecturer, P.O.BOX 23409, Dar Es Salaam
9. HOBBIES
Reading novels/journal/magazine/news,, Travelling, Charity works, Cooking, Sports activities/ adventure, Different culture
Attributes
- Work with minimal supervision.
- Self-motivated and determined.
- Encourage teamwork.
- Creative and social.
- Eager to learn new cultures and accept challenges.
Custom Section
- Statistical Package for Social Sciences (SPSS)
- Internet
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Dangerous goods
- Human factors
- SMS
- Esmash
- HITIT system
- BSP
Personal Information
- Date of birth: 26th, MARCH, 1984
- Gender: FEMALE
- Nationality: TANZANIAN
- Marital status: SINGLE
References
- Yusuph Mkungile, Financial Attachee, Tanzania High Commission, P.O BOX 5750, Kampala, +255753700600, Yusuph.mkungile@nje.go.tz
- Beatrice Paul, Finance manager, ATCL, P.O.BOX 543, DAR ES SALAAM, +255687457547, Beatrice.poul@airtanzania.co.tz
- Michael Patrick, Assistance lecturer, The open university of Tanzania, P.O.BOX 23409, Dar Es Salaam, +255755745688, Michael.patricl@out.ac.tz
Interests
- Reading novels/journals/magazines/news.
- Travelling.
- Charity works.
- Cooking.
- Sports activities/adventure.
- Exploring different cultures.
Timeline
Country manager
AIR TANZANIA COMPANY LIMITED
08.2023 - Current
Global Executive MBA in Aerospace Management - AVIATION
Toulouse Business School
11.2022 - 03.2024
STATION INCHARGE –UGANDA
AIR TANZANIA COMPANY LIMITED
01.2018 - 08.2023
TRAFFIC LIASON OFFICER
AIR TANZANIA COMPANY LIMITED
01.2017 - 01.2018
TEAM LEADER
SWISSPORT PLC
01.2015 - 01.2017
INTERNSHIP
East Africa Community
01.2012 - 01.2013
Bachelor of Arts (Hons) - Tourism Management
Asia Pacific University College of Technology & Innovation
01.2008 - 01.2011