AMANDA NOXOLO SIMELANE
Abu Dhabi Khalifa city A,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work history
LICENSED FLIGHT ATTENDANT
QATAR AIRWAYS
03.2015 - 07.2021
- Continuously monitor all safety conditions and emergency equipment of our aircraft while on the ground and in flight
- Explain all safety equipment and verify that passengers are following safety signs and procedures
- Provide hospitality and customer service to passengers
- Greet passengers, monitor carry-on baggage, and direct passengers to assigned seats
- Assist passengers in stowing carry-on baggage weighing up to and including 50 pounds
- Attend to individuals needing special assistance (such as unaccompanied minors, individuals with a disability, and the elderly) throughout aircraft operations
- Respond to on-board medical situations
LICENSED FLIGHT ATTENDANT, SA AIRLINK
10.2009 - 02.2015
- Serve and/or sell meals, beverages and in-flight entertainment
- Provide safety overviews to all passengers, particularly the exit rows
- Make announcements, answer questions, and resolve emergent problems
- Greet fliers, accept tickets, assist with luggage, and direct passengers to their seats
- Keep the passenger area hygienic and in keeping with appearance standards
- Assist both entry and exiting of the airplane in all weather (snow, rain, etc.)
TELESALES AGENT
PLATINUM HOLDINGS
02.2009 - 09.2009
- Converts inquiries into sales by answering inbound telephone calls
- Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialling systems, and other telecommunications technologies
- Influences customers to buy or retain product or service by following a prepared script to give product reference information
- Documents transactions by completing forms and record logs
- Maintains database by entering, verifying, and backing up data
- Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs
- Maintains operations by following policies and procedures; reporting needed changes
- Maintains quality service by following organization standards
- Maintains technical knowledge by attending educational workshops; reviewing publications
- Contributes to team effort by accomplishing related results as needed.
Education
Certificate in Call Centre Communications TRAINING Communications skills Customer Service Skills -
TRAINING - Mathematics, Business Economics, Computer Science
DIPLOMA - INFORMATION TECHNOLOGY, Information System Commerce and Business Communication
2008
BUSINESS COLLEGE - CERTIFICATE IN PC ENGINEERING - Engineering Mathematics and Computer Architecture
STEEL CREST HIGH SCHOOL
2007
Skills
- SKILLS & ABILITIES
- Hold a 3 year Diploma in Information Technology as well as a Certificate in PC Engineering
- Sales and communication skills with customers at all levels as a learnt as Telesales Consultants
- Experienced customer service consultant for business class and economy class clients
- Expert knowledge of IATA and FAA health and safety procedures and protocols for Boeing and
- Airbus aircraft
- Expert knowledge of evacuation procedures for both Boeing and Airbus aircraft
- Expert knowledge of FAA compliance requirements for both the aircraft and the passengers
Languages
English
Fluent
Timeline
LICENSED FLIGHT ATTENDANT
QATAR AIRWAYS
03.2015 - 07.2021
LICENSED FLIGHT ATTENDANT, SA AIRLINK
10.2009 - 02.2015
TELESALES AGENT
PLATINUM HOLDINGS
02.2009 - 09.2009
Certificate in Call Centre Communications TRAINING Communications skills Customer Service Skills -
TRAINING - Mathematics, Business Economics, Computer Science
DIPLOMA - INFORMATION TECHNOLOGY, Information System Commerce and Business Communication
BUSINESS COLLEGE - CERTIFICATE IN PC ENGINEERING - Engineering Mathematics and Computer Architecture
STEEL CREST HIGH SCHOOL
Similar Profiles
Manoj Kudakkachira MathaiManoj Kudakkachira Mathai
Baggage Officer at Qatar Aviation Services (Qatar Airways Group)Baggage Officer at Qatar Aviation Services (Qatar Airways Group)
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
Balwin KaurBalwin Kaur
Sales Assistant at Qatar Duty Free (Qatar Airways)Sales Assistant at Qatar Duty Free (Qatar Airways)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
USAMA REHMANUSAMA REHMAN
Insurance Coordinator at Al Afdal Medical CenterInsurance Coordinator at Al Afdal Medical Center