AMANDEEP KAUR
Dubai,UAE
Summary
Enthusiastic supervisor with 3 years of experience managing employees. Talented at workflow oversight, leading activities and coaching workers. Decisive leader with clear direction and excellent problem-solving skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Packaging Supervisor
ALADIL TRADING COMPANY LLC
Dubai, UAE
01.2023 - Current
- Working in F&B departments responsible for deadlines and quality standards.
- Implemented diligent quality control measures for enhanced production outputs.
- Implemented strategic processes to minimize production waste, reducing department losses .
- Scheduled manufacturing teams to achieve timely project completion.
- Evaluated product performance and advised on improvement strategies.
Customer Care Executive
ALMAYA SUPER MARKET LLC
Dubai, UAE
05.2022 - 12.2022
- .
- Drove customer retention, building engaging relationships through every interaction.
- Employed active listening and communication skills to handle escalated and complex calls.
- Managed online live chat, supporting up to [Number] customers simultaneously.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
Administration Assistant
Post Office
Punjab, INDIA
01.2021 - 02.2022
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Welcomed guests and clients in upbeat and friendly manner.
- Managed incoming and outgoing calls for busy office.
- Processed contracts, expense reports and invoices.
- Maintained office files in both electronic and hard copies.
- Oversaw organisation, filing and retrieval ofcustomer records.
Customer Care Executive
HELLO TELECOM SERVICES
Punjab, INDIA
02.2019 - 12.2020
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Provided professional and helpful support to new and existing clients.
Education
Board of intermediate and secondary education - Arts
08.2016 - 07.2017
Diploma in computer education ( Microsoft office ) - Business
01.2017 - 07.2017
Skills
- Record-keeping and bookkeeping
- Microsoft Office
- Staff motivation
- Report writing
- Waste elimination techniques
- Quality analysis
- Customer relations
- Outstanding customer service
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Additional Information
Top ranked female badminton player ( 2014- 2017) Tournament winners of district level
State level Badminton champion 2017 tournament Punjab India
Timeline
Packaging Supervisor - ALADIL TRADING COMPANY LLC
01.2023 - Current
Customer Care Executive - ALMAYA SUPER MARKET LLC
05.2022 - 12.2022
Administration Assistant - Post Office
01.2021 - 02.2022
Customer Care Executive - HELLO TELECOM SERVICES
02.2019 - 12.2020
Nice Institute of computers education - Diploma in computer education ( Microsoft office ), Business
01.2017 - 07.2017
Government Senior Secondary School - Board of intermediate and secondary education, Arts
08.2016 - 07.2017
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