AMANI BENADJEMIA
Dubai
Summary
Results-driven professional with experience in education and customer service management, combining strong communication, leadership, and problem-solving skills. Proven ability to manage teams, engage diverse audiences, and enhance performance while delivering high-quality learning and customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
GIMC (Saudi German Hospital)
12.2024 - Current
- Developed and implemented customer service policies and procedures to enhance customer experience
- Lead, train, and manage the customer service team
- Resolved escalated customer complaints, ensuring timely and satisfactory outcomes
- Identify opportunities to improve customer satisfaction and operational efficiency
- Monitored and analysed team performance metrics and KPIs to identify improvement areas
- Conduct regular training and performance evaluations
- Collaborate with other departments to resolve customer-related issues
- Manage customer service tools, systems, and workflows
- Prepare reports on customer service performance and insights
RECEPTIONIST/ CUSTOMER SERVICE
BELLAVISO MEDICAL CENTER
Dubai, دبيّ
11.2023 - 11.2024
- Answering phone calls, responding to inquiries, and directing calls appropriately.
- Greeted patients, scheduled appointments, managed patient flow to enhance service delivery.
- Maintained accurate patient records, updated electronic health records (EHR) to support efficient data management.
- Verifying patient insurance information and coordinating billing and payment processes.
- Coordinated with healthcare providers to streamline patient care processes.
- Facilitated administrative processes to improve team efficiency.
Secondary School Teacher of English
Djeffal El Miloud Secondary School -Oran-Algeria
Oran , Algeria
10.2020 - 10.2023
- Developed and administered assessments, assignments, and examinations to evaluate student progress and foster critical thinking and analytical skills
- Implemented differentiated teaching methods to accommodate diverse learning styles and abilities, improving overall student performance
- Organised and led educational activities and field trips to cultural institutions, enhancing students’ real-world understanding and appreciation of English literature and language
- Fostered a positive, inclusive classroom environment that encouraged student participation, confidence, and independent learning
- Tracked, analysed, and reported student performance data, delivering targeted feedback that supported ongoing academic improvement
- Maintained strong communication with parents and guardians, offering regular updates on student progress, achievements, and areas for developmentmentlopment
- Organized and led educational activities and field trips to cultural institutions, enriching students’ real-world understanding and appreciation of subject matter
Education
MASTER DEGREE - ENGLISH TEACHING
ÉCOLE NORMALE SUPÉRIEURE D'ORAN
ORAN, ALGERIA07-2020
DIPLOMA - ENGLISH HIGHER EDUCATION
ÉCOLE NORMALE SUPÉRIEURE D'ORAN
ORAN, ALGERIA07-2018
BACHELOR DEGREE - EDUCATION - FOREIGN LANGUAGES
IBN BADIS SECONDARY SCHOOL
ORAN, ALGERIA07-2015
Skills
- Customer Service
- Team Management
- Leadership
- Training and Development
- Performance Monitoring
- Problem-Solving
- Conflict Resolution
- Data Analysis
- Time Management
- Organization
- Multitasking
- Adaptability
- Communication
- Student Engagement
Languages
Arabic
First Language
English
Proficient
C2
French
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Customer Service Manager
GIMC (Saudi German Hospital)
12.2024 - Current
RECEPTIONIST/ CUSTOMER SERVICE
BELLAVISO MEDICAL CENTER
11.2023 - 11.2024
Secondary School Teacher of English
Djeffal El Miloud Secondary School -Oran-Algeria
10.2020 - 10.2023
MASTER DEGREE - ENGLISH TEACHING
ÉCOLE NORMALE SUPÉRIEURE D'ORAN
DIPLOMA - ENGLISH HIGHER EDUCATION
ÉCOLE NORMALE SUPÉRIEURE D'ORAN
BACHELOR DEGREE - EDUCATION - FOREIGN LANGUAGES
IBN BADIS SECONDARY SCHOOL