Amani Maki
Director of Operations
Dubai,UAE
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
14
14
years of professional experience
Work History
Director of Operations
American Academy of Cosmetic Surgery Hospital
Dubai
11.2020 - 04.2023
- Developed learning and development strategies that increased staff performance across HR and Finance operations by 40%.
- Optimized staff schedules, cutting payroll costs by 15% within 1 year.
- Implemented mentorship and cross-training programmes to maximize team engagement, reducing staff turnover by 3%.
- Led supplier and project negotiations that resulted in operational cost savings.
- Analyzed financial P&L information and developed strategies that led 20% profitability increase within 6 months.
- Oversaw compliance management, verifying Company's policies and procedures were compliant with legislative and organizational needs.
- Analyzed financial data to track and achieve budget targets.
- Reduced expenditures by implementing inventory control measures.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Implemented corrective actions after collecting and analyzing customer and employee feedback.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
Group Operations Manager
Lootah Group of Companies
Dubai, UAE
11.2018 - 10.2020
- Strategically scheduled and managed 100+ staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Increased department profitability by reducing operations costs.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Noted employee absences and grievances, and improved team development and performance with right training.
HR Manager
Dar Al Shifa Hospital
Abu Dhabi, UAE
05.2015 - 10.2018
- Updated HR policies and documentation in line with Labor Law requirements to ensure compliance.
- Managed performance appraisal systems and policies.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Created succession plans and promotion paths for staff.
- Analyzed market data to create competitive compensation and benefits packages.
HR Supervisor
Al Ain American School
Al Ain, UAE
02.2013 - 04.2015
- Ensured smooth running of department, providing general HR support to 100 employees.
- Created HR policies and procedures, ensuring all practices were in line with current legislation and best practice.
- Oversaw recruitment process and onboarded 20+ new staff.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
HR Officer
BTEC Universities
Dubai, UAE
05.2009 - 01.2013
- Preparing job descriptions, advertising vacant positions, and managing the employment process.
- Issue offer letters once candidates have been selected by the management as suitable for employment to approved roles.
- Set up a staff file for every new employee (hard and soft copy).
- Ensure that all visas and work permits are applied for/cancelled as appropriate in respect of staff members.
Education
Postgraduate Degree - Business Administration
NCC Education
UK 05.2014 - 05/2015
Bachelor of Human Resources - Human Resources Management
Abu Dhabi University
Abu Dhabi 09.2008 - 05/2012
Skills
- Financial management and budgeting
- Strategic Thinking and Planning
- Compliance management
- Talent development and training
- Procedure and policy development
- Operational performance tracking
- Resource planning and allocation
- Cost reduction and containment
Languages
English
Fluent
Arabic
Native
Timeline
Director of Operations
American Academy of Cosmetic Surgery Hospital
11.2020 - 04.2023
Group Operations Manager
Lootah Group of Companies
11.2018 - 10.2020
HR Manager
Dar Al Shifa Hospital
05.2015 - 10.2018
Postgraduate Degree - Business Administration
NCC Education
05.2014 - 05/2015
HR Supervisor
Al Ain American School
02.2013 - 04.2015
HR Officer
BTEC Universities
05.2009 - 01.2013
Bachelor of Human Resources - Human Resources Management
Abu Dhabi University
09.2008 - 05/2012
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