Amany Othman
Dubai
Summary
A highly organized professional with 10 years of extensive experience in customer service and office management. Proven track record of delivering exceptional customer satisfaction, streamlining office operations, and maintaining efficient administrative processes. Strong interpersonal and communication skills with a keen eye for detail.
A dedicated team player who excels in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Assistant GM
Indus Novator LLC, Dubai UAE
02.2022 - Current
- Established workflow processes monitored daily productivity.
- and implemented modifications.
- Improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Analyses administrative costs and spending trends data to prepare personnel budgets.
- Build up the client base
- Open a new market for our multiple business model.
- Resolved problems promptly to elevate customer approval.
Operation Manager Assistant.
Saudi Airlines
01.2017 - 04.2021
- Assist in developing and implementing operational policies, procedures, and guidelines.
- Collaborate with the Operations Manager to monitor and improve operational efficiency.
- Coordinate and track project deliverables, ensuring timely completion.
- Prepare reports, presentations, and documents for management review.
Cabin Crew
Saudi Airlines,
01.2012 - 01.2017
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operation.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Arts - English Language And Literature
Zagazig University
Egypt07.2010
Master of Arts - Mental Health Consoling
Zagazig University
Egypt 07.2012
Skills
- 5 Years office management experience
- 10 Years hosting and customer relationship experience
- Strong Customer service & support
- Strong Multi-task execution oriented
- Operability and commitment
- Strong experience working in pressure and challenging environment
- Regulatory Compliance
- Enforce Policies
- Evaluate Performance
- Handling Complaints
Accomplishments
- Planned and coordinated Zayd University Dubai project.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Resolved product issue through consumer testing.
- Supervised team of five staff members.
- Able to achieve the target within first 3 weeks at Indus navutour, and score the highest record of sales for the firs quarter of the year 2023.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant GM
Indus Novator LLC, Dubai UAE
02.2022 - Current
Operation Manager Assistant.
Saudi Airlines
01.2017 - 04.2021
Cabin Crew
Saudi Airlines,
01.2012 - 01.2017
Bachelor of Arts - English Language And Literature
Zagazig University
Master of Arts - Mental Health Consoling
Zagazig University
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