Amar Mohamed
Dubai
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
First Security Group
Dubai
02.2022 - Current
- Provided product information to customers in a timely manner.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Call Center Agent
MTN Telecommunication
Khartoum
05.2019 - 06.2021
- Resolved customer service inquiries promptly and efficiently.
- Monitored incoming calls to ensure they were routed correctly according to established protocols.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Greeted customers in a professional and courteous manner.
- Reported any technical problems encountered while taking calls to the IT department.
- Developed strong relationships with customers through effective communication skills.
Education
Bachelor of Science - Applied Physics (Electronics)
Red Sea University
Port Sudan, Sudan10-2016
Skills
- Escalation management
- Customer Complaint Resolution
- Complaint Handling
- Inbound Customer Service
- Problem Resolution
- Customer Relations
- Outstanding communication skills
- Information Verification
- Customer Service
Languages
Arabic, English
First Language
Certification
- Guest Experience Ambassador Training
- Accounting Electronic
- UAE Driving License
Timeline
Customer Service Agent
First Security Group
02.2022 - Current
Call Center Agent
MTN Telecommunication
05.2019 - 06.2021
Bachelor of Science - Applied Physics (Electronics)
Red Sea University
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