AMARESH SINGH
IT Solutions Acceptance Specialist
Dubai
Summary
To secure a challenging position in a reputable organization to expand my experience, learnings, knowledge, and skills in Projects related to Cloud Native Technologies, while making a significant contribution to the success of the company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
Work History
IT Solutions Quality Assurance SPECIALIST
du
Dubai
10.2012 - Current
- Lead planning, execution and boarding activities of all new IT projects
- Participate in RFP process, design, development and lab testing
- Review the Vendor contracts from acceptance and operations perspective
- Active in design discussion related to the delivery, highlight short comings and propose remedial actions
- Certify the new solutions related to IT (applications and Infrastructure)
- Obtain periodic updates on the technology plans from planning, delivery and ensure technology alignment with the company strategic plans
- Ensure the day-to-day orchestration, service assurance and life cycle management of accepted solution are in place
- Identify the operational SPOCs for the projects and work closely
- Review the new projects documents as per the set SLA and ensure working with service operations’ stakeholders for alignment before closing any project delivery milestone
- Ensure that all operation High availability, best practice integration and documentation methodologies, are taken into consideration when building the acceptance check list for new solutions
- Ensure smooth transition of new solutions to production environment and draw efficient operation model that follows the best practice of operational excellence while meeting Business and customer expectation
- Ensure compliance and adherence to regulatory, statutory and in company governance requirements
- Ensure standards of service / SLA’s are aligned with business objectives
- Coordinate & support risk assessments and associated risk management review for service operations team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
Assistant Project Manager
Alcatel-Lucent Managed Solutions
10.2008 - 09.2012
- Facilitated and Lead Circle teams for Core Network projects PAN India for Reliance Communications Operator
- Developed and Maintained detailed Project Plan
- Collected requirements, defined milestones, tracked project progress and performance
- Circulated agenda, attending con-calls, prepare MOM
- Met challenging deadlines and unexpected scope changes from Client
- Established and uphold governance, checklists, documents, internal team trackers, and shared drives that enabled the team to deliver at scale
- Spearheaded Projects, Programs, and Process Change
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Graduate Engineer Trainee
Reliance Communication
Mumbai
10.2007 - 10.2008
- Prepared standard reports and documentation to communicate results to senior management.
- Worked closely with engineers on projects.
- Assessed scope and requirements to assist with project design determinations.
- Monitored projects to determine areas and processes needing improvement.
- Assisted with coordination of new equipment installation and implementation.
Education
B.E - Telecommunications
SJ.C.I.T
07.2003 - 08.2007
Personal Development Program -
Harvard University
04.2022 - 09.2022
Skills
DevOpsITIL Framework
Software quality assurance
Quality Assurance (QA) Testing
Acceptance criteria
Resource budgeting
Risk management
Requests for information (RFIs)
Disaster Recovery Methodologies
Contract Management
Software Development Lifecycle
Project Management
Certification
PMP # 1487480
Additional Information
- AWARDS , 2022 - Du spot award winner for demonstrating mobile KPIs to C level Management.
- 2017 - Du spot award winner as STAR of Network Operations
- 2016 - Du spot award winner as STAR of Network Operations
- 2011 - Alcatel-Lucent Achiever’s Club Award Winner – Managing MNP Rollout as Program Lead
- 2009 - Alcatel-Lucent Achiever’s Club Award Winner - TMI Process improvement as Process Lead
Timeline
Harvard Manage Mentor Program
09-2022
Openstack Certified Administrator
06-2022
Personal Development Program -
Harvard University
04.2022 - 09.2022
AWS Certified Cloud Practitioner
11-2018
ITIL V3 foundation certified
12-2017
IT Solutions Quality Assurance SPECIALIST
du
10.2012 - Current
PMP # 1487480
02-2012
Assistant Project Manager
Alcatel-Lucent Managed Solutions
10.2008 - 09.2012
Graduate Engineer Trainee
Reliance Communication
10.2007 - 10.2008
B.E - Telecommunications
SJ.C.I.T
07.2003 - 08.2007