Amar Nath Chatterjee
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in road logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Road Logistics Customer Care Specialist
Kuehne + Nagel DWC L.L.C
01.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined operational efficiencies by managing accounts and contracts.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assessed and offered solutions to improve procedures and customer experiences.
- Responded to customer inquiries via phone, email and web-based platforms.
- Requested escalation for unresolved issues.
- Kept accurate records to document service actions and discussions.
- Took ownership of customers issues to follow problems through to resolution.
- Developed policies to increase accuracy and resolution of customer care department.
- Communicated with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
Road Logistics Team Leader
Kuehne + Nagel DWC L.L.C
01.2016 - 12.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Transportation Coordinator
Kuehne + Nagel DWC L.L.C.
09.2014 - 12.2015
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Provided timely transportation of diverse clients.
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Developed strategies to reduce transportation costs and increase operational performance.
- Analyzed transportation data to identify improvement opportunities.
- Tracked shipments from dispatch through delivery to verify timely arrival.
Transportation Coordinator
Prime Link DWC LLC
04.2013 - 08.2014
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Loaded and secured deliveries.
- Maintained operations in compliance with company regulations.
- Planned and oversaw 20-30 transportation activities.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Assigned tasks to team members to complete within designated time frames.
Transportation Specialist
Allied Transport Establishment
02.2011 - 01.2013
- Worked with service providers to resolve issues and correct delays.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated schedules and communicated changes to customers.
- Planned and oversaw all transportation activities.
- Loaded and secured deliveries.
- Maintained operations in compliance with company regulations.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Read maps to plan routes and reported delays or accidents.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Resolved problems, improved operations and provided exceptional service.
Transportation Dispatcher
Towell Mattress & Furniture Industry
01.2006 - 02.2011
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 25-30 drivers to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Provided training and guidance to new dispatchers.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Education
Bachelor of Commerce - Business Communications
Kalyani University
Kalyani, West Bengal, IndiaForwarder Certification - Freight Forwarding And Logistics Services
Lobraco Akademie
Dubai02.2021
Skills
- Remote Office Availability
- Written Communication
- Excellent Communication
- Public Speaking
- Relationship Building
- Road logistics Operation
- Calm Under Pressure
- Organization
- Problem Resolution
- Organization and Time Management
- Customer Service
- Project Planning
- Friendly, Positive Attitude
- MS Office
- Team Building
Timeline
Road Logistics Customer Care Specialist
Kuehne + Nagel DWC L.L.C
01.2024 - Current
Road Logistics Team Leader
Kuehne + Nagel DWC L.L.C
01.2016 - 12.2023
Transportation Coordinator
Kuehne + Nagel DWC L.L.C.
09.2014 - 12.2015
Transportation Coordinator
Prime Link DWC LLC
04.2013 - 08.2014
Transportation Specialist
Allied Transport Establishment
02.2011 - 01.2013
Transportation Dispatcher
Towell Mattress & Furniture Industry
01.2006 - 02.2011
Bachelor of Commerce - Business Communications
Kalyani University
Forwarder Certification - Freight Forwarding And Logistics Services
Lobraco Akademie
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