Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Egan

Dubai
Amber Egan

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
years of professional experience

Work History

YF Consultants

AMEA Administrative Director
12.2020 - Current

Job overview

  • Updated reports, and managed accounts for company database.
  • Managed daily office operations and acted as primary liaison with customers and employees.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Kept operations in compliance with internal standards by developing and directing effective internal systems.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created reports, training materials, presentations and other materials for executive staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Metropolitan School

Substitute Teacher, K-12
01.2017 - 06.2018

Job overview

  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.


Manchester International School

Teaching Assistant
08.2015 - 12.2017

Job overview

  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted the homeroom teacher with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

PayPal

Disputes and Claims Specialist
08.2012 - 05.2015

Job overview

  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Negotiated with other involved parties to arrange settlements for maximum results.

Education

Arizona State Univerity
Tempe, AZ

Master of Elementary Education
04.2024

Arizona State University
Tempe, AZ

Bachelor of Arts from Liberal Studies
12.2017

Mesa Community College
Mesa, AZ

Associate of Applied Science from Marketing
12.2008

Skills

  • Presentation Skills
  • Staff Supervision
  • Problem Solving
  • Strategic Planning
  • Multitasking
  • Quality Assurance
  • Attention to Detail
  • Interpersonal Skills
  • Customer Service
  • Organizational Leadership
  • Time Management
  • New Employee Orientations

Timeline

AMEA Administrative Director

YF Consultants
12.2020 - Current

Substitute Teacher, K-12

Metropolitan School
01.2017 - 06.2018

Teaching Assistant

Manchester International School
08.2015 - 12.2017

Disputes and Claims Specialist

PayPal
08.2012 - 05.2015

Arizona State Univerity

Master of Elementary Education

Arizona State University

Bachelor of Arts from Liberal Studies

Mesa Community College

Associate of Applied Science from Marketing

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Amber Egan