Amber Xu
Dubai,DU
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Manager
Century Financial Consultancy
Dubai, United Arab Emirates
04.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of trading products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Property Consultant
Happy Home
Dubai, United Arab Emirates
08.2022 - 02.2024
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Delivered informative presentations to clients, presenting market trends and investment opportunities.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
- Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
Financial Advisor
ATG World Trading DMCC
Dubai, United Arab Emirates
03.2021 - 07.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Facilitated new client onboarding process and investment account setup.
Sales Manager
Yato Tourism
Dubai, United Arab Emirates
10.2016 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Tour Guide Freelencer
Self Employed Services
Dubai
11.2014 - 09.2016
- Guided groups of people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
Bachelor of Business Administration - Business Administration And Management
Beijing University of Technology
Beijing 07.2011
Skills
Relationship building and management
Excellent Communication
Time Management
Sales Data Analysis
Performance Analysis
Sales expertise
Certification
UAE VAT Compliance certificate
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Relationship Manager
Century Financial Consultancy
04.2024 - Current
Property Consultant
Happy Home
08.2022 - 02.2024
Financial Advisor
ATG World Trading DMCC
03.2021 - 07.2022
Sales Manager
Yato Tourism
10.2016 - 07.2020
Tour Guide Freelencer
Self Employed Services
11.2014 - 09.2016
Bachelor of Business Administration - Business Administration And Management
Beijing University of Technology