Ambika Mahato
Dubai,UAE
Summary
Energetic individual with strong communication and problem-solving skills, paired with keen sense of customer service and teamwork. Skilled in managing customer interactions and resolving issues promptly. Ready to drive customer satisfaction and contribute to sales growth.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer service representative
Med Care Hospital
Dubai, UAE
2025.05 - 2026.04
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Answered customer telephone calls promptly and improved on-hold wait times.
Health Care assistant
Nightingale Health Service L.L.C
Dubai
2024.05 - 2024.12
- Improved patient comfort by providing empathetic and attentive care.
- Assisted with daily living activities for enhanced patient satisfaction.
- Delivered high-quality personal hygiene assistance, promoting dignity and respect.
- Managed challenging behaviour of patients in a calm, professional manner contributing to a peaceful environment.
Health Care Assistant
Al Zeyarat Home Care Centre
Sharjah
2022.04 - 2024.04
- Helped patients to consistently meet nutritional needs, providing eating encouragement and support to prevent malnutrition.
- Built patient trust through consistently compassionate care with necessary physical and emotional support.
- Conducted care needs assessments, using findings to tailor high quality care plans toward individual client needs.
- Maintained patient logs, keeping accurate records to measure progress against services received.
Health Care Assistant & Incharge
Norvic International Hospital
Kathmandu
2020.04 - 2022.02
- Maintained accurate, up-to-date patient records, maximizing data accuracy.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Supported specialist paramedics in delivering emergency care.
- Assessed patients' vital signs to determine medical care required.
Education
School Leaving Certificate -
Sagarmatha English Boarding School
SirahaCertificate of Higher Education +2 - undefined
Florida High School
NepalGeneral Medicine Health Assistance - undefined
Nepal Institute Of Medical Science & Technology
Kathmandu, NepalSkills
- Staff Supervision
- Complex Problem Solver
- Teamwork
- Service-focused
- Ethical Decision-Making
- Online Documentation
- Home Care / Health Care
- Computer Skills
- Outstanding customer service
- Client-Focused approach
- Pressure handling
- Cash handling
- Sales expertise
Certification
- Proficiency Certificate Examination (General Medicine)
- HSI Basic Life Support
LANGUAGES
English
Fluent
Hindi
Fluent
Conclusion & Declaration
I Herby Certify that the Above Mentioned Statement is Correct and True to the best of my knowledge and belief.
Timeline
Customer service representative
Med Care Hospital
2025.05 - 2026.04
Health Care assistant
Nightingale Health Service L.L.C
2024.05 - 2024.12
Health Care Assistant
Al Zeyarat Home Care Centre
2022.04 - 2024.04
Health Care Assistant & Incharge
Norvic International Hospital
2020.04 - 2022.02
Certificate of Higher Education +2 - undefined
Florida High School
General Medicine Health Assistance - undefined
Nepal Institute Of Medical Science & Technology
School Leaving Certificate -
Sagarmatha English Boarding School