Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic

Vaibhav Ghag

Banking Advisor
Dubai,

Summary

An accomplished professional with a demonstrated history of working in real estate, banking and IT industry.

Skilled in Business Planning, Sales, Customer Relationship Management (CRM), Project Management, and Team Building.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Relationship Officer

Innovations Group
Dubai
01.2024 - Current

Working for Emirates NBD -

  • Building and maintaining a strong sales pipeline.
  • Identifying key business opportunities and segmented prospects.
  • Understanding of Banking Credit Cards, Loan products, its Policy and Guidelines.
  • Sales targets and contributing to the overall growth of business.
  • Maintaining accurate and up-to-date records of customer interactions in our CRM system.
  • Identify new business opportunities to generate and Leverage sales tools and resources to identify new leads and nurture prospect relationships.
  • Collaborating with team members to share best practices and contributing to a positive work environment.

Integration Project Manager

EClinicalWorks India Pvt.Ltd
Mumbai
04.2022 - 10.2023
  • Review the assigned project and associated tasks to initiate the project within the set timeline.
  • Schedule and conduct the kick-off call with vendors and customers to identify the stakeholders and dependencies, gather requirements, set expectations and timelines for the project.
  • Prepare scope and timeline documents according to the requirement discussed on the call.
  • Communicate the same through email to all stakeholders of the project along with necessary documentation in the set timeline.
  • Check for any pre- implementation exceptions, if any and report it to stakeholders and get it rectified before the actual implementation date.

Client Relations - NR Global

Citi Bank
Mumbai
05.2021 - 12.2021
  • Assist in evaluating client financial needs to identify and offer new Citi products and solutions.
  • Interact with customer inbound calls and provide customer service, as necessary.
  • Align client needs to product service solutions within a complex sales-based environment.
  • Communicate the value and benefits associated with Citi products and services to clients.
  • Achieve monthly individual/team-based established sales goals.

Customer Retentions - UK Operations

Tech Mahindra Business Services
Mumbai
07.2020 - 05.2021
  • Handling customers who are calling to upgrade/cancel their mobile phone/sim contract.
  • Need to upgrade the customers by providing alternate options/solutions.
  • Upselling phone related products/additional contract to take care of customer's requirements.
  • Supervise, train, motivate and pass on knowledge to junior members of the team.

Customer Relations - UK Operations

Tech Mahindra Business Services
Mumbai
09.2018 - 09.2019
  • Out calling existing 3 and Non 3 Customers to sell them contracts for mobile phones and broadband connections.
  • Up-selling phone related products to take care of customers’ requirements.
  • Selling additional contracts to the existing customers.
  • Supervise, train, motivate and pass on knowledge to junior members of the team.

Consultant - Real Estate Investments

JM Financial Products Ltd.
Mumbai
01.2018 - 08.2018
  • Building and maintaining relations with the potential customers for the residential real estate category as well as the developers sales team.
  • Keep yourself abreast with the latest market happenings through internal communications and primary research.
  • Meeting the potential customers and helping them shortlist the appropriate properties through presentations and verbal communication.
  • Accompanying the potential customers to the shortlisted sites and helping them structure and negotiate a deal.
  • Helping the customers with documentation for loan processing, registration, etc.

Client Relationship Manager

HDFC Developers Ltd
Mumbai
12.2014 - 07.2017
  • Handling the marketing and sales operations for achieving increased growth & profitability.
  • Generating new clients and Revenue.
  • Building Relations with existing developers.
  • Client Servicing.
  • Leads Verification.
  • Marketing Content writing for projects.
  • Price updation Analysis.
  • Image Quality Auditing and processing.
  • Project Amenities Rankings.
  • Market research analysis.
  • Price trend analysis.
  • Field research and promotions.

Education

Pursuing MBA - Information Technology Project Management

NMIMS
Mumbai
12.2022 - 12.2024

Bachelor’s Of Commerce - Commerce

Mumbai University
Mumbai
06.2011 - 06.2014

Skills

Project Management

Declaration

I hereby declare that all the information given above is true and correct to the best of my knowledge.


Vaibhav Sunil Ghag

Timeline

Relationship Officer

Innovations Group
01.2024 - Current

Pursuing MBA - Information Technology Project Management

NMIMS
12.2022 - 12.2024

Integration Project Manager

EClinicalWorks India Pvt.Ltd
04.2022 - 10.2023

Client Relations - NR Global

Citi Bank
05.2021 - 12.2021

Customer Retentions - UK Operations

Tech Mahindra Business Services
07.2020 - 05.2021

Customer Relations - UK Operations

Tech Mahindra Business Services
09.2018 - 09.2019

Consultant - Real Estate Investments

JM Financial Products Ltd.
01.2018 - 08.2018

Client Relationship Manager

HDFC Developers Ltd
12.2014 - 07.2017

Bachelor’s Of Commerce - Commerce

Mumbai University
06.2011 - 06.2014
Vaibhav GhagBanking Advisor