Ambu Singh Rajput
Udaipur
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Passenger Service Agent
RAS al khaima international airport
Ras Al Khaima
03.2024 - Current
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Ensured all safety protocols were followed during the check-in process.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
On-Field Ops Supervisor
CHARTERX
MUMBAI
10.2023 - 03.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Implemented measures to enhance flight coordination processes
- Conducted charter flight operations adhering to the highest standards of customer satisfaction, ensuring safety and efficiency.
Customer Service Executive Supervisor
Spicejet.Ltd
Jaipur
02.2017 - 08.2023
- Resolved passenger complaints promptly and professionally.
- Prepared reports detailing daily activities such as number of passengers boarded, delays or cancellations due to weather conditions.
- Provided excellent customer service at all times by being attentive and courteous towards passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Prepared daily reports on passenger numbers and revenue generated by airline services.
- Resolved customer complaints in a timely manner.
- Maintained records of lost baggage claims and tracked baggage whereabouts until delivery to customer.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Organized seating arrangements according to weight distribution requirements.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Guided employees in handling difficult or complex problems.
Customer Service Agent-dedicated Etihad
IndoThai Airport management service PVT.LTD
Jaipur
11.2015 - 09.2016
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Attended training sessions regularly to stay current on new products or services.
- Suggested ways to enhance the overall customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Trainee
Go Airlines(India)LTD.
Jaipur
05.2015 - 11.2015
- Greeted customers and ascertained their needs.
- Provided information about products and services to customers.
- Resolved customer service issues promptly and courteously.
- Developed strategies to improve customer service processes.
- Assisted in the training of new employees in customer service procedures.
- Ensured compliance with company policies related to customer service standards.
- Listened to customer needs to identify and recommend best products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Arts -
Mohanlal Sukhadia University, Udaipur
Udaipur06.2016
Skills
- Team Leadership
- Self Motivated
- Punctual
- I can do work under pressure
Languages
English
First Language
Hindi
Beginner
A1
Certification
- Basic Airport handling
- Avsec(basic aviation security course)
- L&T (B737-700/800/900/Q400 PAX & FREIGHTER)
- Safety Management System(SMS)
- Completed IATA Dangerous Good Awareness-CAT 10
Accomplishments
- The best Ramp Champ month of (SEP2020)
- SPICE STAR award for outstanding performance in the quarter (OCT-DEC 2021)
Timeline
Senior Passenger Service Agent
RAS al khaima international airport
03.2024 - Current
On-Field Ops Supervisor
CHARTERX
10.2023 - 03.2024
Customer Service Executive Supervisor
Spicejet.Ltd
02.2017 - 08.2023
Customer Service Agent-dedicated Etihad
IndoThai Airport management service PVT.LTD
11.2015 - 09.2016
Customer Service Trainee
Go Airlines(India)LTD.
05.2015 - 11.2015
Bachelor of Arts -
Mohanlal Sukhadia University, Udaipur