Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Ambu Singh Rajput

Ambu Singh Rajput

Udaipur

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Passenger Service Agent

RAS al khaima international airport
Ras Al Khaima
03.2024 - Current
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Ensured all safety protocols were followed during the check-in process.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Informed passengers of any changes in flight schedules or other travel related matters.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

On-Field Ops Supervisor

CHARTERX
MUMBAI
10.2023 - 03.2024
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Implemented quality control measures, significantly reducing error rates.
  • Implemented measures to enhance flight coordination processes
  • Conducted charter flight operations adhering to the highest standards of customer satisfaction, ensuring safety and efficiency.

Customer Service Executive Supervisor

Spicejet.Ltd
Jaipur
02.2017 - 08.2023
  • Resolved passenger complaints promptly and professionally.
  • Prepared reports detailing daily activities such as number of passengers boarded, delays or cancellations due to weather conditions.
  • Provided excellent customer service at all times by being attentive and courteous towards passengers.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Prepared daily reports on passenger numbers and revenue generated by airline services.
  • Resolved customer complaints in a timely manner.
  • Maintained records of lost baggage claims and tracked baggage whereabouts until delivery to customer.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Organized seating arrangements according to weight distribution requirements.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Guided employees in handling difficult or complex problems.

Customer Service Agent-dedicated Etihad

IndoThai Airport management service PVT.LTD
Jaipur
11.2015 - 09.2016
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.
  • Attended training sessions regularly to stay current on new products or services.
  • Suggested ways to enhance the overall customer experience.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Trainee

Go Airlines(India)LTD.
Jaipur
05.2015 - 11.2015
  • Greeted customers and ascertained their needs.
  • Provided information about products and services to customers.
  • Resolved customer service issues promptly and courteously.
  • Developed strategies to improve customer service processes.
  • Assisted in the training of new employees in customer service procedures.
  • Ensured compliance with company policies related to customer service standards.
  • Listened to customer needs to identify and recommend best products and services.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Bachelor of Arts -

Mohanlal Sukhadia University, Udaipur
Udaipur
06.2016

Skills

  • Team Leadership
  • Self Motivated
  • Punctual
  • I can do work under pressure

Languages

English
First Language
Hindi
Beginner
A1

Certification

  • Basic Airport handling
  • Avsec(basic aviation security course)
  • L&T (B737-700/800/900/Q400 PAX & FREIGHTER)
  • Safety Management System(SMS)
  • Completed IATA Dangerous Good Awareness-CAT 10

Accomplishments

  • The best Ramp Champ month of (SEP2020)
  • SPICE STAR award for outstanding performance in the quarter (OCT-DEC 2021)

Timeline

Senior Passenger Service Agent

RAS al khaima international airport
03.2024 - Current

On-Field Ops Supervisor

CHARTERX
10.2023 - 03.2024

Customer Service Executive Supervisor

Spicejet.Ltd
02.2017 - 08.2023

Customer Service Agent-dedicated Etihad

IndoThai Airport management service PVT.LTD
11.2015 - 09.2016

Customer Service Trainee

Go Airlines(India)LTD.
05.2015 - 11.2015

Bachelor of Arts -

Mohanlal Sukhadia University, Udaipur

Similar Profiles

CREATE PROFILE
Ambu Singh Rajput