Ameena Qahtan
Ras Al-Khaimah
Summary
As an accomplished Director within the Economic Development Department, I bring a wealth of expertise in strategic planning and adept people management to the table. My track record speaks volumes, having spearheaded initiatives that paved the way for sustainable growth and elevated customer satisfaction to an esteemed four-star rating. Notably, I've forged invaluable government relations pivotal to our department's success. With a keen focus on business development and operational excellence, I consistently surpass strategic objectives. Over the years, I've played an integral role in implementing transformative projects such as the DED system (business licensing system), collaborating closely with anti-money laundering initiatives, and crafting pivotal departmental policies. These accomplishments underscore my unwavering commitment to innovation, efficiency, and excellence in all facets of departmental operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Commerical Affairs Departmen
Economic Development Department
Ras Al Khaimah
08.2022 - Current
- Develop a comprehensive strategic plan that aligns with the institution's long-term goals and objectives.
- Conduct thorough market analysis and research to identify emerging trends, customer preferences, and competitive dynamics.
- Identify potential collaboration opportunities with Federal and local partners that can enhance the institution's offerings, market presence, and value proposition.
- Establish key performance indicators (KPIs) and metrics to track the institution's progress towards strategic goals.
- Provide ongoing training and professional development opportunities to enhance the skills and capabilities of team members.
Director of Business System Department
Economic Of Development Department
Ras Al Kha, United Arab Emirates
07.2021 - 08.2022
I played a pivotal role in the conception, design, and implementation of a robust Economic Development system aimed at fostering sustainable growth and prosperity within the community. This multifaceted initiative involved extensive research, stakeholder engagement, and strategic planning to create a comprehensive framework that addressed the diverse needs and priorities of the region.
Customer Service Center Manager
Economic Of Development Depatment
Ras Al-Khaimah
06.2010 - 06.2021
- Getting the four-star rating for the Customer Service Center within the Department of Economic Development (DED).
- Lead, motivate, and develop a team of customer service representatives.
- Develop and implement strategies to optimize efficiency and effectiveness.
- Keep the team updated on DED policies, products, and best practices.
- Identify areas for process improvement and implement solutions to enhance efficiency and customer satisfaction.
Education
BBA - Teaching English As A Second Language
Higher College of Technology
Ras Al-Khaimah09.2009
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Budget Control
- Business Development
- Government relations
Certification
PMP Course 2023
Supervisory Leadership Preparation Course 2021
Strategic Planing Course 2021
Business Continuity Course 2019
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Director of Commerical Affairs Departmen
Economic Development Department
08.2022 - Current
Director of Business System Department
Economic Of Development Department
07.2021 - 08.2022
Customer Service Center Manager
Economic Of Development Depatment
06.2010 - 06.2021
BBA - Teaching English As A Second Language
Higher College of Technology