Ameera Jasmin
Sharjah,United Arab Template
Summary
Graduate with BSc in Information Technology and Computing from Arab Open University, specializing in Network & Security. With a strong understanding of essential network security principles and networking protocols, I am seeking opportunities in IT Sector to gain practical experience and enhance my skills by working with experienced professionals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Support and Data Management Associate
Aims Eastern Trading & Contracting Est
Dammam, Saudi Arabia
04.2024 - Current
- Assisted with preparing invoices and tracking payments from customers
- Maintained up-to-date knowledge of new technologies for better problem resolution.
- Provided technical support for improved user experience.
- Managed data backups, ensuring information security.
- Prepared and presented reports on sales, revenue and expenses with realistic forecasts for the management team
- Provided support for basic IT-related tasks like data entry and maintaining spreadsheets.
- Coordinated with team members, achieving project deadlines.
- Investigated and diagnosed customer's technical and product queries.
IT support assistant
Arab Open University
Dammam, Saudi Arabia
02.2023 - 05.2024
- Improved system efficiency by conducting regular software updates and patches.
- Boosted client satisfaction by providing timely remote IT support.
- Explained technical concepts using clear and concise language.
- Conducted staff training sessions, enhancing overall IT literacy within the organization.
- Collaborated on team projects to deliver results under tight deadlines.
- Oversaw inventory of IT assets, maintaining accurate records.
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Offered IT support during key meetings and events.
- Provided after-hours IT support for management team members.
- Teaching Assistance: Assisted my IT professor by teaching students in math (MT101, MT103) and programming courses (Java - TM105, Python - TM112)
- Lab Support: Collaborated with tutors to guide students through practical coding exercises and debug errors in Java and Python
Education
BSc Information Technology and Computing - Network & Security
Arab Open University
Dammam, Saudi Arabia 09.2019 - 05.2023
Skills
- Programming Languages: Python, C#, Java
- Office Software: Proficient in MS Office Suite (Word, PowerPoint, Excel)
- Networking Tools: Cisco Packet Tracer, Wireshark
- Network Security: Knowledge of firewalls, VPNs, and basic security protocols
- Mathematics: Strong foundation in logic, algorithms, and problem-solving
- Database Management: Basic understanding of SQL and database concepts
- Operating Systems: Familiarity with Windows and Linux environments
- Quick Learner
- Adaptability
- Communication
- Teamwork
Languages
English
Advanced
Arabic
Beginner
Hindi
Upper intermediate
Malayalam
Native
Tamil
Advanced
Project
Dynamic Web Application
- Technology Stack: Dart, Flutter, Firebase.
- Key Features: Integrated a customer service chatbot, appointment booking, and online shopping.
- Agile Methodology: Followed iterative development cycles with continuous stakeholder feedback.
- Enhanced UX: Improved customer service with a user-friendly interface and responsive chatbot.
- Optimized Operations: Streamlined ordering and repair scheduling for efficient management
Timeline
IT Support and Data Management Associate
Aims Eastern Trading & Contracting Est
04.2024 - Current
IT support assistant
Arab Open University
02.2023 - 05.2024
BSc Information Technology and Computing - Network & Security
Arab Open University
09.2019 - 05.2023
Similar Profiles
Abjeth AyoobAbjeth Ayoob
Project Engineer + Chief Safety Officer at Saina Trading And Contracting. EST, Doha, QatarProject Engineer + Chief Safety Officer at Saina Trading And Contracting. EST, Doha, Qatar
Saeed AlmalkiSaeed Almalki
Founder and Director of BATC at Barq Al Hazm Trading And Contracting EstFounder and Director of BATC at Barq Al Hazm Trading And Contracting Est
SHILPA T VSHILPA T V
HR Admin Assistant at Durrat Habis Trading & Contracting EstHR Admin Assistant at Durrat Habis Trading & Contracting Est