Logistics professional specializing in last-mile management, 3PL, and vendor management. Demonstrated success in performance monitoring, data analysis, and process improvement. Proficient in advanced Excel, Power BI reporting, route optimization, asset tracking, and workforce planning. Focused on enhancing operational efficiency and fostering continuous improvement in logistics operations.
Overview
2027
2027
years of professional experience
Work history
Logistics operations manager
Swiggy
Hyderabad, India
2023.06 - Current
Handling Hyderabad Operations which delivers ~12 lac order in a week.
Handling of 5 Area Manager and 37 Fleet Manager, Tracking on daily basic and efficiency on a daily/Weekly basis.
Handling ~35k delivery riders a big team of blue collared. Planning their payout, Incentive Competitor Matching.
Cost Reduction and P&L management. of the city.
Daily tracking on focused metrics and their solve Focused Metrics: SLA, Attrition, Hiring Rejection, Cancellation, Serviceability & maintaining of demand and supply (Planning the city CPD as per the projection and given target,
New process implementation.
Payroll management and hiring of new talents.
Highlighting and resolving gaps in product.
Program managing in big events days for India 1 (IPL Finals, Mother's Day, Diwali, Xmas Day) Seeing end to end planning and following up the City POC for the closure
Store manager
Swiggy (Last-Mile)
hyderabad, india
2022.02 - 2023.05
Managed end-to-end dark store operations, from order receipt to last-mile delivery,
Maintained inventory control and timely stock replenishment to ensure product availability.
Conducted regular stock audits ensuring inventory accuracy and quality compliance.
Monitored KPIs such as order fulfillment time and inventory turnover to improve operational performance.
Led and trained a team of more than 60+ associates, improving productivity and service
standards.
Operations supervisor
Fan Al Sura delivery company (Talabat 3PL)
, kuwait City
12 2020 - 12 2022
I Managed 750+ Riders And Drivers.
Enhanced delivery procedures to ensure meals are delivered on time and accurately.
Maintained accuracy and security in financial transaction documentation.
Monitored delivery counts and evaluated performance metrics for delivery personnel.
Prepare weekly and monthly operational reports that provide insights, recommendations, and suggestions for improvement.
Assessed the effectiveness of delivery staff through performance management processes.
Managing a fleet of cars and bikes for their regular intervals of service and maintenance.
Analyses breakdowns and failures to identify root causes and prevent recurrence through strategic interventions.
Managed planned and reactive maintenance and repairs effectively, limiting operational downtime.
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